Experienced Customer Support Specialist – Tuesday - Saturday, 10am - 7pm ET

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our users' expectations. Our Customer Experience team is the heartbeat of our organization, and we're seeking a talented Customer Support Specialist to join our dynamic team. As a Customer Support Specialist, you'll be the first point of contact for our users, providing solutions and creating an unforgettable arenaflex experience.

About the team & opportunity

We're a rapidly growing company that's revolutionizing the way people schedule meetings and appointments. Our product is used by millions of people worldwide, and we're committed to providing an exceptional customer experience that sets us apart from the competition. As a Customer Support Specialist, you'll play a critical role in helping our customers get the most out of our product, and you'll have the opportunity to make a direct, tangible impact on our growth and success.

A day in the life of a Customer Support Specialist at arenaflex

As a Customer Support Specialist, you'll be responsible for resolving tickets via Live Chat, Phone, or Email in a fast-paced environment. You'll maintain expert-level product knowledge, participate in support initiatives, and be measured by personal and team goals & metrics. You'll have the opportunity to work collaboratively with a passionate, customer-centric team that's dedicated to delivering exceptional customer experiences.

Key responsibilities:

* Be the first point of contact for our users when they need help or have questions, providing solutions and creating an unforgettable arenaflex experience

• Help our customers schedule more meetings and appointments
• Take a consultative approach to problem-solving, using your technical savviness and resourcefulness to assist customers relatively autonomously
• Maintain fantastic written communication skills, documenting and advancing customer and internal issues appropriately
• Patiently empathize with customers with every interaction, providing a high-touch experience that exceeds their expectations
• Attend ticket audits and receive active feedback on a regular basis
• Go above and beyond to serve our customers and your team, being a self-starter and taking ownership over the customer experience you provide

What do we need from you?

* 1+ years of experience in software (SaaS) customer support

• Technical software troubleshooting skill and experience
• Live Chat or Phone customer support experience a plus
• Someone who thrives in a challenging, fast-paced environment and enjoys helping people
• A self-starter mentality and desire to make a direct, tangible impact on a rapidly growing product and company
• Drive and ability to thrive in a metrics-focused role and team environment
• Phenomenal written and verbal communication skills
• Outstanding time management skills
• Someone who works collaboratively with a passionate, customer-centric team

Available shifts

This role has a consistent 5-day per week work schedule that will include one weekend day: your shift each week will be Tuesday - Saturday, 10am to 7pm ET. In order to best serve our customers globally, and to support multiple time zones, seven days a week.

What’s in it for you?

Ready to make a serious impact? Millions of people already rely on arenaflex's products, and we're still in the midst of our growth curve — it's a fantastic time to join us. Everything you'll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you've ever worked with, then we hope you'll consider allowing arenaflex to be a part of your professional journey.

Our Hiring Process:

We aim to provide an inclusive and equitable candidate experience to everyone who expresses interest in working at arenaflex. To learn more about our hiring process, please visit our careers page at [arenaflex careers page]. Once selected for an opportunity, the recruiter assigned to the role will keep you informed every step of the way. Have questions? Let your recruiter know! Want to share your experience? We are passionately committed to improving and building on our process, and we consider feedback a gift.

Compensation and Benefits:

arenaflex offers a competitive salary and benefits package, including:

• Base salary: $19.62 - $26.55 USD per hour, depending on location and experience
• Quarterly Corporate Bonus program (or Sales incentive)
• Equity awards
• Competitive benefits, including health, dental, and vision insurance, 401(k) matching, and paid time off

Location:

arenaflex is a remote-first company, and we're open to hiring candidates from anywhere in the United States. However, please note that we may require occasional in-person meetings or training sessions.

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Apply for this job