Experienced Customer Service Representative – Hybrid Role at arenaflex, Franklin, Tennessee

At arenaflex, we're revolutionizing the way we approach customer service by fostering a culture of empathy, understanding, and compassion. As a leading health solutions company, we're committed to transforming healthcare and surrounding ourselves with dedicated colleagues who share our passion for making a difference. As a Customer Service Representative at arenaflex, you'll be at the forefront of delivering exceptional customer experiences, ensuring that every interaction is a positive and memorable one. You'll be part of a dynamic team that's dedicated to providing top-notch support to our customers, addressing their concerns, and resolving issues in a timely and efficient manner.

Position Summary

As a Customer Service Representative, you'll be responsible for:

• Operating as a representative of arenaflex by answering and documenting all incoming contacts to determine their nature while responding to complex calls related to specialized services.
• Ensuring that every customer is shown respect and kindness and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty.
• Identifying and evaluating appropriate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.
• Following established procedures to meet customer/member needs and successfully enhance arenaflex's brand recognition and competitive advantage in the industry.
• Handling the answering of questions regarding Accident & Health (A&H) and Fixed Expense (FE) plans so that our members better understand their coverage.
• Communicating effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved.
• Performing required tasks using tools available to recall necessary information.
• Documenting all customer correspondence and maintaining confidential records of patient information.
• Required to meet all company set metrics.
• First call resolution mindset.

Required Qualifications

To be successful in this role, you'll need:

• 6+ months previous call center experience or customer service.
• Multitasking capability with superb time management.
• Excellent verbal and written communication, active listening, and the ability to express information clearly.
• Patience, empathy, and the ability to handle difficult customers professionally.
• Basic computer skills and ability to navigate phone systems and software.

Preferred Qualifications

While not required, having the following qualifications will make you a strong candidate:

• Experience with accident and health and whole life insurance.
• Claims experience.
• Working knowledge of problem-solving and decision-making skills.

Education

A high school diploma or up to 1 year equivalent experience is required.

Anticipated Weekly Hours

40 hours per week.

Time Type

Full-time.

Pay Range

The typical pay range for this role is: $17.00 - $28.46. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.

Our People Fuel Our Future

At arenaflex, we're committed to fostering a workplace where every colleague feels valued and that they belong. Our teams reflect the customers, patients, members, and communities we serve, and we're dedicated to creating a culture that's inclusive, diverse, and supportive.

Great Benefits for Great People

We take pride in our comprehensive and competitive mix of pay and benefits, investing in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.

Join Our Team

If you're passionate about delivering exceptional customer experiences and making a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you'll have the chance to grow and develop your skills, work with a talented team, and contribute to our mission of transforming healthcare. Don't miss out on this opportunity to join our team and make a difference. Apply now and take the first step towards a rewarding career with arenaflex.

Application Window

We anticipate the application window for this opening will close on: 06/16/2025.

Equal Opportunity Employer

arenaflex is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Apply for this job