Experienced Customer Solutions Consultant – Drive Revenue Growth and Deliver Exceptional Customer Experience at arenaflex
Job Summary:
We are seeking an experienced and results-driven Customer Solutions Consultant to join our team at arenaflex. As a key member of our sales team, you will be responsible for driving revenue growth and delivering exceptional customer experiences across various customer locations. If you have a passion for customer service, sales, and building strong relationships, we encourage you to apply for this exciting opportunity.
About arenaflex:
arenaflex is a leading provider of innovative solutions and services that empower businesses to succeed. Our team is dedicated to delivering exceptional customer experiences and driving revenue growth through strategic partnerships and customer-centric solutions. As a Customer Solutions Consultant at arenaflex, you will have the opportunity to work with a talented team of professionals who share your passion for customer service and sales.
Key Responsibilities:
As a Customer Solutions Consultant at arenaflex, you will be responsible for:
- Representing arenaflex as the on-site sales and support expert for all print and related needs
- Attending key department meetings, site visits, and planning meetings to present arenaflex's product and service offerings to decision-makers at supported locations
- Demonstrating consultative behaviors to ensure friendly, polite, and expert service is delivered to sales-supported customer accounts
- Growing revenue at assigned customer locations through customer education of business solutions and product offerings
- Acting as arenaflex's primary relationship owner for the Sales team within the assigned customer location/locations
- Using a consultative selling approach to identify and grow existing assigned customer accounts
- Project hunting for new business within assigned customer location(s)
- Responsible for customer retention/recovery activities
- Managing bid follow-up and consulting on complex orders
- Implementing local marketing programs for identified customers
- Participating in sales blitzes
- Ensuring customer satisfaction throughout the entire sales process as defined by the Strategic Account Owner's Secondary Coverage program documentation
- Driving revenue at assigned stores by making sales calls on nearby facilities to identify and secure new revenue opportunities
- Monitoring the quality and timeliness of all customer work ordered and produced to ensure customer satisfaction
- Reviewing strategies, activities, and performance to goals weekly with the Supervisor; attending sales calls
- Working under the direction of the Supervisor Solutions Consultants to penetrate client accounts
- Meeting or exceeding activity standards as established by the Secondary Coverage program
- Maintaining accurate customer relationship management (CRM) system data, including daily activities and account updates
Essential Qualifications:
* High School Diploma or equivalent education
- 2+ years of specialized experience in selling or customer service
- Presents personal professional image
- Reliable transportation to the local market to meet with customers, vendors, and/or perform other business necessities
- Proven organizational and planning skills
- Proven skills and aptitude to excel in a customer-focused and results-driven environment
- Advanced level of reading, writing, and mathematical ability
- Proficient in Microsoft Office tools, including Word, PowerPoint, Outlook, and Excel
Preferred Qualifications:
* Strong written and verbal communication skills
- Ability to build strong internal and external relationships
- Identify customer needs and provide applicable solutions
- Efficiently manage time and effectively prioritize tasks
- Ability to move between tasks and customers (different industries and roles) while customers receive excellent service and providing solutions
- Collaborate with Sales team members and Support partners
- Self-motivated, goal-oriented to ensure activity expectations and revenue targets are met or exceeded
Skills and Competencies:
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong organizational and time management skills
- Ability to build strong relationships with customers, vendors, and team members
- Proficient in Microsoft Office tools, including Word, PowerPoint, Outlook, and Excel
- Ability to travel as required to meet with customers, vendors, and/or perform other business necessities
Career Growth Opportunities and Learning Benefits:
As a Customer Solutions Consultant at arenaflex, you will have the opportunity to:
- Develop your skills and knowledge in sales, customer service, and business solutions
- Work with a talented team of professionals who share your passion for customer service and sales
- Participate in ongoing training and development programs to enhance your skills and knowledge
- Take on new challenges and responsibilities as you grow and develop in your career
- Enjoy a competitive compensation package, including salary, benefits, and bonuses
Work Environment and Company Culture:
arenaflex is committed to creating a positive and inclusive work environment that supports the growth and development of our employees. As a Customer Solutions Consultant, you will have the opportunity to work in a fast-paced and dynamic environment with a talented team of professionals who share your passion for customer service and sales. Our company culture is built on the values of:
- Customer-centricity: We are committed to delivering exceptional customer experiences and building strong relationships with our customers.
- Innovation: We are passionate about innovation and continuous improvement, and we encourage our employees to think creatively and develop new ideas.
- Collaboration: We believe in the power of collaboration and teamwork, and we work together to achieve our goals and objectives.
- Integrity: We are committed to acting with integrity and ethics in all our business dealings and interactions.
Compensation, Perks, and Benefits:
arenaflex offers a competitive compensation package, including:
- Salary: $25.59-$30.71 per hour
- Benefits: Health, vision, and dental insurance, retirement, and tuition reimbursement
- Bonuses: Eligible employees may be eligible for additional pay, premiums, or bonus potential
- Perks: Flexible work arrangements, professional development opportunities, and a positive and inclusive work environment
How to Apply:
If you are a motivated and results-driven individual with a passion for customer service and sales, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job