Operations & Growth Coordinator

• 401(k)
• 401(k) matching
• Bonus based on performance
• Free uniforms
• Health insurance
• Paid time off
• Parental leave
• Training & development

•  Own and manage executive calendar, scheduling, and priorities 
•  Coordinate internal and client meetings 
•  Protect time for high-value activities (sales, strategy, partnerships)

•  Track all action items from meetings, emails, and internal conversations 
•  Assign and follow up with team members, vendors, and clients 
•  Ensure deadlines are met and nothing is missed or delayed

• Own and maintain core business systems including CRM, PSA/ticketing systems, documentation platforms, and compliance tracking tools 
•  Ensure all leads, tasks, tickets, and opportunities are actively tracked and progressing 
•  Ensure no items stall without visibility or follow-up 
•  Identify workflow gaps and implement process improvements 
•  Maintain clear visibility into operations, priorities, and next actions

•  Coordinate internal operations, meetings, and priorities 
•  Manage office logistics, organization, inventory, and vendor coordination 
•  Oversee equipment and supply management 
•  Handle client intake and onboarding coordination

•  Support invoicing, quote preparation, and proposal documentation 
•  Ensure billing accuracy and timely processing 
•  Assist with reporting and internal tracking

•  Coordinate and drive project follow-ups across teams 
•  Perform ticket triage to ensure proper categorization, prioritization, and assignment 
•  Follow up on stalled tickets and ensure SLA adherence

•  Plan and coordinate local events (e.g., workshops, client events, and industry meetups) 
•  Assist with booking podcasts, speaking engagements, and partnerships 
•  Support lead follow-up and business development coordination

•  Follow up with vendors, partners, and clients to ensure execution and accountability 
•  Handle client communications and administrative requests as needed 

•  No missed follow-ups, dropped tasks, or stalled opportunities 
•  Clear visibility into operations, priorities, and next steps 
•  Tickets and projects consistently moving forward 
•  Accurate and timely invoicing and administrative processes 
•  Organized, audit-ready documentation and compliance tracking 
•  Successful execution of events and growth initiatives

•  2–5+ years in operations, coordination, project management, or executive support roles 
•  Strong organizational and time management skills 
•  High attention to detail and accountability 
•  Excellent written and verbal communication 
•  Ability to manage multiple priorities with minimal oversight 
•  Comfortable learning and managing multiple business systems and tools

•  Experience in IT services, MSP, or cybersecurity environments 
•  Familiarity with CRM platforms, ticketing/PSA systems, or documentation tools 
•  Event planning or marketing coordination experience

•  Invoice Accuracy Rate ≥ 98% 
•  Invoice Timeliness: 100% on-time billing cycles 
•  Quote Turnaround Time:
•  Ticket Triage SLA: ≤ 15 minutes during business hours 
•  Administrative Task Completion Rate ≥ 95% 
•  Inventory Accuracy ≥ 98% 
•  Client Intake Initiation: ≤ 24 hours 
•  Zero untracked or stalled tasks, tickets, or opportunities

Flexible work from home options available.