Head of Casualty Claims

The Head of Casualty Claims is a senior national leadership role responsible for building and leading the U.S. Casualty Claims function. This role elevates claims from a reactive service to a proactive, coordinated strategic capability across the firm.

A critical component of this role is integrating claims and risk control into a unified casualty performance strategy. The role drives alignment across Series claims teams and risk control functions, ensuring consistent execution, improved claim outcomes, reduced E&O exposure, and enhanced client value

CORE RESPONSIBILITY Lead the integration of claims and risk control/loss control into a unified casualty strategy, ensuring claim trends directly inform risk mitigation efforts and proactively reduce frequency and severity across the portfolio.

KEY RESPONSIBILITIES •    Drive a closed-loop feedback system between claims, risk control, and placement. •    Align Series claims and risk control teams under a consistent casualty framework. •    Partner with risk control to prioritize interventions based on severity drivers. •    Embed claims insights into client risk control strategies. •    Deliver a combined claims + risk control value proposition to clients. •    Identify systemic loss drivers and deploy coordinated risk control initiatives. •    Translate claims trends into targeted, measurable risk control actions. •    Serve as senior escalation point for complex, high-severity casualty and product recall claims. •    Maintain senior-level relationships with carrier claims leadership. •    Support E&O mitigation through disciplined claims governance and documentation standards. •    Develop and deliver national claims training and thought leadership.  

•    15+ years of casualty claims experience in a carrier, brokerage, legal, or hybrid environment.  •    Deep expertise in GL, Auto, and complex casualty claims; product recall experience preferred.  •    Strong understanding of litigation management, legal strategy, and claims defense processes; prior experience working within or closely alongside legal teams strongly preferred.  •    Experience engaging with defense counsel, managing litigation budgets, and influencing case strategy and outcomes.  •    Demonstrated ability to lead claims advocacy at a national or enterprise level.  •    Experience working across matrixed organizations with multiple business units.  •    Strong communication, negotiation, and stakeholder management skills.  •    Experience integrating claims insights with risk control, analytics, and placement strategies.  SUCCESS METRICS •    Reduction in loss frequency and severity through coordinated claims and risk control initiatives. •    Increased client adoption of integrated casualty strategies (claims + risk control). •    Improved outcomes on key loss drivers (auto, GL severity, litigation trends). •    Stronger alignment between claims strategy, risk control, and placement decisions. •    Increased producer and client confidence in claims advocacy.

Open to remote locations.

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