Call Center Representative
Call Center Representative – Dream Bath Elyria, OH | Part-Time to Full-Time | Remote Opportunities Available
Job Description
With more than 25 years in business, Dream Bath Solutions is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free.
Dream Bath of Northeast Ohio is looking for a Call Center Representative for our Elyria, OH market and surrounding areas to join our winning team. Join our team of professionals and earn a substantial income while working for one of the fastest-growing companies in the industry. Earn money while making a positive impact that helps homeowners improve their homes.
General Purpose
Customer service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations, input lead information, update reports, and answer inbound calls from advertising campaigns.
Responsibilities
- Deliver scripted pitch to homeowners
- Adjust scripted pitch to meet the needs of specific homeowners
- Handle homeowner questions and objections
- Obtain homeowner information including names, addresses, and phone numbers
- Schedule appointments over the telephone
- Input appointment details into the computer system
- Record homeowner information and key conversation details
- Confirm appointments set by canvassers or sales representatives
- Schedule appointments for reps to meet prospective homeowners
- Conduct quality control phone calls
- Answer inbound calls from homeowners responding to advertisements
- Follow up with homeowners after initial interaction
- Update lead information and maintain accurate reports
Qualifications
- Strong customer service skills (required)
- Knowledge of sales and marketing principles and strategies
- Experience in telemarketing, sales, marketing, or promotions preferred
- Product knowledge (training provided)
- Proficiency in basic computer applications
Benefits & Perks
- Flexible part-time to full-time schedule
- Remote work opportunities
- Performance-based bonuses
- Paid training
- Growth opportunities within a rapidly expanding company