Experienced Sales Restaurant Support Specialist - Customer Retention (Remote) at arenaflex

Are you passionate about helping restaurant owners succeed and providing exceptional customer service? Do you thrive in a fast-paced, growth-minded environment where you can make a real impact? If so, we want to hear from you! arenaflex is seeking an experienced Sales Restaurant Support Specialist to join our team, working remotely to provide top-notch customer support and help our clients achieve their business goals.

About arenaflex

arenaflex is a leading provider of innovative solutions for the restaurant industry, connecting people with great local businesses and helping them succeed. Our mission is to empower restaurant owners to grow their businesses and provide exceptional customer experiences. With a focus on customer satisfaction and retention, we're committed to delivering exceptional support and service to our clients.

The Role

As a Sales Restaurant Support Specialist at arenaflex, you'll be the face of our company, providing exceptional customer service and support to our clients. You'll be the go-to person for all their questions, concerns, and needs, working closely with our team to resolve issues and provide solutions. Your primary goal will be to retain and grow our client base, providing stellar customer service and building strong relationships with our clients.

Key Responsibilities

* Provide exceptional and timely inbound customer support via phone and email

• Consult and educate our customers to provide value, resolve their business needs, and retain their business
• Become an expert in the arenaflex Restaurant SaaS product suite and adapt product recommendations quickly to suit client needs
• Help owners with their full suite of arenaflex Restaurant tools to market their restaurant, efficiently manage their front of house, and drive diners
• Grow and learn in a fast-paced high-growth environment, with plenty of opportunities to stretch your skillset and make an impact for our customers and our company

What It Takes To Succeed

* Great communicator: Whether it's on the phone, through email or via live chat, you excel at communicating with customers

• Positive: You strive to maintain a positive working space with both customers and peers
• Adaptable: You are adaptable and can think on your feet, when faced with new challenges, or tough conversations, failure simply isn't an option
• Supportive: You don't hesitate to lend a helping hand to other team members when possible
• Value Focused: Solid ability to handle challenging conversations and add value to business owners in a professional, solutions-oriented manner
• Willingness to Learn and Grow: You are open to feedback, adaptive and coachable; you embrace and thrive in a fast-paced high-growth environment
• Bachelor's Degree or 3+ years of relevant client-facing experience
• Be available to work weekends and holidays between the hours of 6AM-8PM PST
• Experience in SaaS, sales, client retention, support, or customer success is preferred

What You'll Get

* Competitive base salary: $52,000-$72,000 annually

• Comprehensive benefits package, including:

+ Full medical, vision, and dental coverage + Mental health support and services via Modern Health + 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 7 paid wellness days, 12 paid holidays, plus one floating holiday + Up to 14 weeks of parental leave + Monthly wellness subsidy + Flexible spending account + 401(k) retirement savings plan + Employee stock purchase plan + Professional development reimbursement + Work from home reimbursement

• Opportunity to grow and learn in a fast-paced high-growth environment
• Collaborative and dynamic work environment with a team of passionate and dedicated professionals
• Recognition and rewards for outstanding performance and contributions

Why arenaflex?

* arenaflex is a leader in the restaurant industry, with a proven track record of success and growth

• We're committed to diversity, equity, and inclusion, and strive to create a workplace where everyone feels valued and respected
• We offer a comprehensive benefits package and competitive compensation to support your well-being and career growth
• We're passionate about empowering restaurant owners to succeed and providing exceptional customer service

How to Apply

If you're passionate about customer service, sales, and the restaurant industry, and are looking for a challenging and rewarding role, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job