Experienced Customer Operations Specialist – Part-Time Remote Opportunity with arenaflex
At arenaflex, we're revolutionizing the way non-profit organizations conduct online raffles, empowering them to focus on their core missions while maximizing their fundraising potential. Our innovative web hosting platform provides a user-friendly, compliant solution that simplifies the process of running raffles, allowing charities and community groups to thrive in a rapidly changing environment. As a growing startup, we're dedicated to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals. We're now seeking a highly skilled and motivated Customer Operations Specialist to join our remote team on a part-time basis. This is an exceptional opportunity for a resourceful, tech-savvy individual to grow with an exciting startup and make a real impact in the non-profit sector.
About arenaflex
arenaflex is a pioneering web hosting platform that enables non-profit organizations to conduct online raffles efficiently and effectively. Our platform offers a range of features, including:
- Easy-to-use raffle creation and management tools
- Secure payment processing
- Automated ticket generation and distribution
- Real-time reporting and analytics
- Compliance features to help organizations adhere to local regulations
Our platform is designed to simplify the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential.
The Role
We're seeking a Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate. As a Customer Operations Specialist, you will be responsible for:
- Managing customer support via email and phone
- Handling inbound sales inquiries
- Creating user guides and documentation
- Assisting in developing outbound sales strategies (with potential commission structure)
- Learning and advising on Australian raffle regulations
- Becoming an expert in arenaflex's platform and features
- Managing and resolving support tickets efficiently
- Guiding clients through permit applications and raffle setup processes
- Staying updated on industry trends and regulatory changes
- Contributing to various projects as needed
Qualifications
To be successful in this role, you will need:
- Excellent communication skills (written and verbal)
- Strong problem-solving abilities
- Proficiency with technology and quick learner of new systems
- Self-motivated and able to work independently
- Adaptable to a fast-paced, evolving startup environment
- Previous customer service experience preferred
- Interest in or experience with non-profit sector is a plus
- Reliable internet connection and quiet work environment for remote work
What We Offer
As a Customer Operations Specialist with arenaflex, you will enjoy:
- Remote work opportunity
- Part-time schedule (20 hours/week, flexible scheduling)
- Competitive hourly rate of $30 per hour
- Superannuation at 11% of earnings
- Pro-rata entitlements for annual leave and sick & carer's leave
- Public holiday entitlements
- Opportunity for growth into a full-time operations role as the company expands
- Chance to make a real impact in a small, growing business
How to Apply
If you're a resourceful, tech-savvy individual looking to grow with an exciting startup and help non-profits succeed, we want to hear from you! Please send your resume and a few sentences explaining why you are interested and would be a good fit for this role to [email protected]. We look forward to receiving your application and exploring how you can contribute to the success of arenaflex.
Key Responsibilities:
* Manage customer support via email and phone
- Handle inbound sales inquiries
- Create user guides and documentation
- Assist in developing outbound sales strategies (with potential commission structure)
- Learn and advise on Australian raffle regulations
- Become an expert in arenaflex's platform and features
- Manage and resolve support tickets efficiently
- Guide clients through permit applications and raffle setup processes
- Stay updated on industry trends and regulatory changes
- Contribute to various projects as needed
Essential and Preferred Qualifications:
* Excellent communication skills (written and verbal)
- Strong problem-solving abilities
- Proficiency with technology and quick learner of new systems
- Self-motivated and able to work independently
- Adaptable to a fast-paced, evolving startup environment
- Previous customer service experience preferred
- Interest in or experience with non-profit sector is a plus
- Reliable internet connection and quiet work environment for remote work
Skills and Competencies:
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Proficiency with technology and ability to learn new systems quickly
- Self-motivation and ability to work independently
- Adaptability to a fast-paced, evolving startup environment
- Strong customer service skills and experience
- Ability to work in a remote environment and manage time effectively
Career Growth Opportunities and Learning Benefits:
* Opportunity to grow into a full-time operations role as the company expands
- Chance to make a real impact in a small, growing business
- Professional development and training opportunities
- Collaborative and dynamic work environment
- Flexible scheduling and remote work options
Work Environment and Company Culture:
* arenaflex is a remote-friendly company that values flexibility and work-life balance
- Our team is collaborative, dynamic, and passionate about making a difference in the non-profit sector
- We prioritize open communication, transparency, and continuous learning
- We offer a range of benefits and perks to support our team members' well-being and success
Compensation, Perks, and Benefits:
* Competitive hourly rate of $30 per hour
- Superannuation at 11% of earnings
- Pro-rata entitlements for annual leave and sick & carer's leave
- Public holiday entitlements
- Opportunity for growth into a full-time operations role as the company expands
- Chance to make a real impact in a small, growing business
Conclusion:
If you're a motivated, tech-savvy individual looking to grow with an exciting startup and help non-profits succeed, we want to hear from you! Please send your resume and a few sentences explaining why you are interested and would be a good fit for this role to [email protected]. We look forward to receiving your application and exploring how you can contribute to the success of arenaflex. Apply for this job