Experienced Customer Service Representative - Luxury Retail – Remote USA
Join arenaflex, a global leader in customer experience, and ignite your career with a role that combines your passion for luxury retail with exceptional service skills. As a Customer Service Representative - Luxury Retail, you will be part of a dynamic team that brings humanity to business, making a lasting impact on customers and driving business growth.
About arenaflex
arenaflex is a company that has been making customers happy since 1982. We've helped some of the world's leading brands build engaged, pleased, and profitable customer experiences powered by our unique combination of humanity and technology. Our team of experts talks, messages, texts, and video chats with millions of customers every day, creating exceptional experiences that start with you.
Our Culture
At arenaflex, we're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, delivering amazing service and technology while making sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength, enabling us to view things from different vantage points and bring value to the table in our own unique way.
What You'll Be Doing
As a Customer Service Representative - Luxury Retail, you'll support customers of an iconic global luxury retail brand, providing exceptional service and resolving issues with white glove treatment. Your passion for exquisite, personalized service and fashion sense will shine through as you help these exclusive customers shop, resolve questions about their orders, and resolve issues.
During a Typical Day, You'll
* Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Recommend products or services to close a sale
What You Bring to the Role
* An appreciation for high fashion brands and haute couture
- 1 year or more of customer service experience
- 1 year or more post-secondary education OR 2 years equivalent work experience
- Ability to recognize and solve problems of mid-to-high level customer service issues
- Computer experience
- High-speed internet (> 15 mbps)
- A USB wired headset (or a compatible headset)
- A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in
What You Can Expect
* Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage starting at $16 per hour plus performance bonus opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit [www.hellottecbenefits.com](http://www.hellottecbenefits.com) for more information.
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.
Our Team
You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. Our TTEC community is here for you as one dynamic, global family.
Equal Opportunity Employer
arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
How to Apply
If you're passionate about luxury retail and exceptional customer service, we encourage you to apply to this exciting opportunity. Visit [www.ttecjobs.com](http://www.ttecjobs.com) to learn more and submit your application. Apply for this job