Experienced Data Entry Specialist – Veterinary Support Services
At arenaflex, we're dedicated to providing exceptional customer service and support to our pet-parent clients and colleagues. As a Full-Time Data Entry Specialist, you'll play a vital role in our Veterinary Support Services team, ensuring that our clients receive the highest level of care and attention. If you're passionate about delivering outstanding customer experiences and have a knack for data entry, we want to hear from you!
About arenaflex
arenaflex is a leading e-commerce company that's revolutionizing the way people shop for pet supplies. With a strong commitment to customer satisfaction and a passion for innovation, we're constantly pushing the boundaries of what's possible in the pet industry. Our team is made up of dedicated professionals who share a love for animals and a drive to make a difference.
Why You'll Love Working at arenaflex
At arenaflex, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package that includes:
- Competitive starting wages
- Opportunities for wage increases after 3 months of service
- A comfortable, climate-controlled work environment
- A 20% discount program for all pet-related purchases
- 401(k) matching and company-sponsored retirement plans
- Professional development and advancement opportunities
- Paid time off and holidays
- Access to our employee assistance program
- And much more!
What You'll Do
As a Data Entry Specialist, you'll be responsible for:
- Connecting with veterinary facilities to arrange prescription approvals, resolve client issues, and explain order requests
- Examining and resolving issues to determine proper solutions for clients and center partners, and following up on a case-by-case basis to resolve issues
- Completing data entry of prescriptions into arenaflex's healthcare software
- Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
- Working with empathy, attention to detail, patience, compassion, and kindness to clients and partners alike
- Working with a willingness to learn and grow, and being open to feedback and development opportunities
- Communicating with veterinary facilities via telephone (and other channels as needed) with various topics, primarily using our internal software and systems to explore solutions and record center note accounts
- Expecting a significant portion of the typical business day to be spent on outbound veterinary center/client telephone contacts
What You'll Need
To be successful in this role, you'll need:
- 2 years of experience working in a customer or healthcare-focused environment
- Excellent communication skills (written, verbal, and listening)
- Ability to multitask (e.g., chatting on the phone while exploring on the computer and taking notes)
- A strong sense of ownership, self-motivation, and attention to detail
- Proficiency with Microsoft Office
- High school education or equivalent
- Ability to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy (where applicable)
- Strong decision-making skills
- Ability to perform multiple tasks and work well in a fast-paced environment
- Flexibility to adjust to changing business needs and adapt to new situations
- Ability to move schedule and stay at work longer than required depending on the situation
- Ability to maintain confidentiality and secure sensitive information
- Ability to pass a background check
What We Offer
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Data Entry Specialist, you'll have access to:
- Ongoing training and development opportunities
- A collaborative and dynamic team environment
- Recognition and rewards for outstanding performance
- A comprehensive benefits package
- And much more!
How to Apply
If you're passionate about delivering exceptional customer experiences and have a knack for data entry, we want to hear from you! Apply now to join our team and become a part of the arenaflex family. Apply To This Job Apply for this job