Experienced Part-time Customer Support Specialist – Western Australia

Join arenaflex, a fast-growing SaaS company, in its mission to revolutionize the way people manage their mileage logs. As a Part-time Customer Support Specialist, you will be the voice of our customers, helping them navigate our product and providing exceptional support across various time zones.

About arenaflex

arenaflex is a dynamic and innovative company that has been helping over 1,500,000 users worldwide keep a mileage logbook. Our primary markets are English-speaking countries, including the US, Canada, Australia, and the UK. We're committed to expanding our international team to serve customers and users globally. Our team is passionate about making a difference in people's lives by simplifying their work and saving them time and money.

The Role

We're seeking a friendly and passionate self-driven individual to join our Customers Team as a Part-time Customer Support Specialist working remotely from Western Australia. As a key member of our team, you will be responsible for providing exceptional support to our customers, helping them navigate our product, and collecting valuable insights to improve our services.

Some of Your Responsibilities:

* Answering questions and advising current customers on how best to use our product with a friendly tone primarily via mail but also via phone and chat.

• Answering questions and advising potential customers through email and also video product demos.
• Collecting and synthesizing customer insights; being the voice of the customer to help your teammates become better marketers, designers, and builders.
• Replying to customer reviews across platforms.
• Helping with internal shipping and logistics questions.

We Imagine That You:

* Are located in Western Australia – this is a must.

• Are interested and able to work afternoons and evenings.
• Have 12 – 24 months of proven work experience in customer support or community management.
• Have strong communication skills in English (both verbal and written). Communication skills in other languages are a welcome bonus.
• Are the type who cannot refrain from helping other people – you have a friendly and positive attitude and love engaging with and learning about others!
• Are quite tech-savvy, curious, and motivated to gain a deep understanding of how our product works – inside and out.
• Are critical thinking and have problem-solving skills and high attention to detail.
• Have team spirit – everybody helps each other at arenaflex.
• Are self-motivated & self-managing with exceptional time management skills.

It Would Be Nice If You:

* Have experience in support software, onboarding customers, or collecting customer feedback.

• Have an interest in accounting.
• Have experience with mileage reimbursement.
• Have experience with working 100% remote.
• Have read and enjoyed “Zappos: Delivering Happiness”.

The Important Details:

* Minimum 21 hours per week.

• It is expected that you can work 3 hours a day, 7 days a week.
• $38.90 AUD/hour, invoiced monthly.
• 100% Remote work.
• Must be located in Australia.
• 33 vacation days per year – yes, we are based in Europe.

In Addition, We Offer:

* You’ll get to work with and learn from a team of highly experienced entrepreneurs and tech people. We’ll set aside resources for independent skill development to help you grow and develop your career.

• As part of your onboarding, we will fly you to Copenhagen to meet the rest of the team.

How to Apply

If you’re interested, please send us an application by going to the link below. We’ll accept applications until [insert date]. You will hear back from us no later than [insert date]. If you have been shortlisted, we will ask you to do a case study, followed by interviews. Expected start date: [insert date]. Apply To This Job

Why arenaflex?

* arenaflex is a dynamic and innovative company that is changing the way people manage their mileage logs.

• We're committed to expanding our international team to serve customers and users globally.
• Our team is passionate about making a difference in people's lives by simplifying their work and saving them time and money.
• We offer a unique opportunity to work with a highly experienced team of entrepreneurs and tech people.
• We're committed to providing exceptional support to our customers and helping them navigate our product.

What We Offer

* Competitive hourly rate of $38.90 AUD/hour, invoiced monthly.

• 100% Remote work.
• 33 vacation days per year.
• Opportunities for career growth and development.
• A dynamic and innovative work environment.
• A chance to work with a highly experienced team of entrepreneurs and tech people.

What We're Looking For

* A friendly and passionate self-driven individual who is interested in working afternoons and evenings.

• Someone with 12 – 24 months of proven work experience in customer support or community management.
• Strong communication skills in English (both verbal and written). Communication skills in other languages are a welcome bonus.
• A team player who is self-motivated & self-managing with exceptional time management skills.

How to Apply

If you're interested in joining our team as a Part-time Customer Support Specialist, please send us an application by going to the link below. We look forward to hearing from you! Apply for this job