Experienced Remote Phone & Data Entry Specialist – Healthcare Connection Support

At arenaflex, we're dedicated to connecting nurses with healthcare facilities in need of essential workers. As a Remote Phone & Data Entry Specialist, you'll play a vital role in verifying nurse credentials, following up with clients, and handling phone calls to ensure seamless communication. If you're passionate about delivering exceptional customer service, have a knack for data entry, and thrive in a remote work environment, we want to hear from you.

About arenaflex

arenaflex is a leading organization in the healthcare industry, committed to providing innovative solutions that bridge the gap between healthcare professionals and facilities. Our mission is to empower nurses to make a difference in their communities, and we're looking for talented individuals like you to join our team.

Job Summary

As a Remote Phone & Data Entry Specialist, you'll be responsible for:

• Verifying nurse credentials through online research
• Following up with nurses via written messages to confirm credential validity
• Handling follow-up phone calls with clients to check on the status of shift pick-ups
• Managing large amounts of inbound and outbound calls in a timely manner
• Performing data entry and customer service skills
• Navigating online resources efficiently
• Identifying customer needs, researching solutions, and providing alternatives
• Accessing company and client resources to accurately handle calls
• Maintaining punctuality and attendance at all scheduled times
• Remaining positive and professional in all customer interactions

Qualifications

To succeed in this role, you'll need:

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Technical savvy and ability to navigate online resources efficiently
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills, along with active listening
• A background check applicable with state and federal laws is required

Equipment and Hardware Requirements

We offer two options for equipment and workspace:

• Equipment Provided Option: We'll ship equipment to you, including a laptop or desktop, headset, and other necessary tools. This option is available for full-time employees only.
• Bring Your Own Device (BYOD) Option: You'll need to provide your own equipment and workspace, meeting specific hardware and software requirements. This option is available for full-time or part-time employees.

Hardware and Software Requirements

To ensure seamless communication and data entry, you'll need:

• Processor: Intel Core i5 5200 Series or greater
• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• USB headset
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent scan completed
• Firewall must be enabled

Responsibilities

As a Remote Phone & Data Entry Specialist, you'll be responsible for:

• Managing large amounts of inbound and outbound calls in a timely manner
• Following communication "scripts" when handling different topics
• Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
• Accessing company and client resources provided to accurately handle the call
• Performing data entry and customer service skills
• Being able to navigate online efficiently
• Working requests/records received for those requesting to sign up for a shift
• Identifying customers' needs, researching to see if request has credentials needed
• Skillfully changing from one task to another without loss of efficiency or composure
• Being available at your desk, maintaining punctuality and attendance at all scheduled times
• Remaining positive and professional in all customer interactions
• Flexibility to cross-train as requested

Pay and Benefits

As a Remote Phone & Data Entry Specialist, you'll enjoy:

• Starting pay: $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
• Work hours: Shifts between 4:00am-10:00pm (MST), with a start between 4a-6a, 6a-8a, or 7a-9a, and an end time between 4p-6p, 7p-9p, or 8p-10p
• Paid Training: 2-3 weeks in length from 7:00am-4:00pm Mon-Fri (MST)
• Status: Full Time; 40 hours, Benefit eligible 1st of month after 60 days

Equal Opportunities

arenaflex is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, or any other basis protected by applicable law.

Note

arenaflex is unable to sponsor visas at this time. You must be a US Citizen or Permanent Resident authorized to work in the US. If you're passionate about delivering exceptional customer service, have a knack for data entry, and thrive in a remote work environment, we want to hear from you. Apply now to join our team at arenaflex! Apply for this job