Experienced Customer Relations Representative – Work From Home/Nationwide in arenaflex
Join arenaflex, a leading healthcare company, in Orlando, FL, and embark on a rewarding career as a Customer Relations Representative. This exciting opportunity allows you to work from home or on-site, supporting CVS retail pharmacy stores and delivering exceptional customer service.
About arenaflex
arenaflex is a pioneering healthcare company that puts its heart into caring for its colleagues and communities. Our purpose is to bring our heart to every moment of your health, delivering enhanced human-centric healthcare for a rapidly changing world. With a commitment to diversity, inclusion, and belonging, we strive to create a culture that empowers our employees to transform our culture and accelerate innovation.
Job Description
As a Customer Relations Representative, you will play a vital role in supporting CVS retail pharmacy stores by responding to customer calls, emails, and letters in a manner that reflects arenaflex's purpose and values. Your exceptional customer service skills will enable you to serve as a customer advocate, researching, responding, or interpreting company procedures or policies to delight our valuable pharmacy customers.
Key Responsibilities:
* Respond to customer calls, emails, and letters in a timely and professional manner, upholding arenaflex's goals of delivery through responsiveness, reliability, and professionalism.
- Collaborate with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner.
- Utilize excellent communication skills to review and process incoming phone calls, emails, and letters, and respond to customers either on the phone or via written communications.
- Partner with internal teams to resolve customer issues and provide solutions that meet their needs.
- Maintain accurate records and documentation of customer interactions and resolutions.
- Participate in ongoing training and development programs to enhance customer service skills and stay up-to-date on company policies and procedures.
Available Work Shifts:
* Monday-Friday, 10:30am to 7:00pm (EDT)
- Sunday-Thursday, 10:00am to 6:30pm (EDT)
- Tuesday-Saturday, 10:00am to 6:30pm (EDT)
Pay Range:
The typical pay range for this role is:
- Minimum: $17.00
- Maximum: $27.90
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. This position is eligible for a bonus, commission, or short-term incentive program in addition to the base pay range listed above.
Benefits:
arenaflex offers a comprehensive benefits package, including:
- Medical, dental, and vision benefits
- 401(k) retirement savings plan
- Employee Stock Purchase Plan
- Fully-paid term life insurance plan
- Short-term and long-term disability benefits
- Well-being programs
- Education assistance
- Free development courses
- CVS store discount
- Discount programs with participating partners
- Paid Time Off (PTO) or vacation pay
- Paid holidays throughout the calendar year
Required Qualifications:
* Minimum of 1 consecutive year experience in customer service
- Excellent communication, organization, and follow-up skills
- Ability to articulate program details to customers over the telephone and in writing
- Strong PC skills, including the ability to toggle from different applications
- Microsoft (MS) Windows-based applications and MS Office proficiency
- Flexibility in work schedule and ability to complete paid company training program
Preferred Qualifications:
* Bilingual in Spanish
- Prior inbound Call Center experience
- Previous experience working from home a plus
- Prior retail experience or Pharmacy experience
Education:
* Verifiable High School diploma, GED, or equivalent experience
Join arenaflex Today!
If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. arenaflex is an affirmative action employer and an equal opportunity employer, committed to promoting and sustaining a culture of diversity, inclusion, and belonging. Apply for this job