Experienced Customer Support Representative - APAC

Join arenaflex, a pioneering biotech company, in shaping the future of synthetic DNA technology and revolutionizing the world. At arenaflex, we're on a mission to empower scientists, researchers, and innovators to push the boundaries of what's possible with our cutting-edge Synthetic DNA technology. As a Customer Support Representative, you'll play a vital role in delivering exceptional support to our customers, fostering strong relationships, and driving loyalty to our brand.

What You'll Be Doing:

As a Customer Support Representative, you'll be responsible for providing top-notch support to our customers, ensuring their satisfaction, and reinforcing the quality of our brand. Your key responsibilities will include:

• Responding to and resolving product, service, and order inquiries and problems via email, chat, and phone by:

+ Identifying the cause of the problem + Collaborating with other stakeholders to develop a solution + Presenting the solution to the customer + Following up to ensure the customer is completely satisfied

• Processing sales purchase orders by entering and validating the accuracy of the information provided by customers and sales staff. Resolve any errors effectively and efficiently. Some orders require an advanced understanding of arenaflex's product line to process.
• Providing information and guidance to help customers:

+ Decide which product to buy + Navigate and use our ecommerce website + Understand the status of their order

• Staying current on the status of key account orders currently in the production pipeline and providing proactive updates to internal stakeholders.
• Generating sales quotes for sales reps within Salesforce quote to cash system.
• For the Japan position: Providing guidance on Asia region import/export logistics and compliance.

Flexible work hours are preferred; will be supporting different time zones. Two available shifts, Monday through Friday 6:00am – 3:00pm or 8:00am – 5:00pm plus flexible weekend shifts. Each arenaflex employee is responsible for complying with applicable Quality Management System (QMS)/Information Security Management System (ISMS) standards in the execution of their daily activities and ensuring product or service meets regulatory requirements, customer requirements, and the established QMS/ISMS policies and procedures.

What You'll Bring to the Team:

To succeed in this role, you'll need to bring the following skills and qualifications:

• Bachelor's degree, preferably in life sciences or related field.
• 1-2 years work experience in the biotech industry.
• 2+ years customer-facing experience.
• Excellent verbal and written communication skills.
• Attention to detail.
• Able to multi-task, prioritize, and manage time effectively.
• Strong computer skills, familiarity with G-Suite, preferably including Salesforce.
• For the Japan position: Familiarity with Asia region import/export logistics and compliance.

About arenaflex:

arenaflex synthesizes genes from scratch, known as "writing" DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA. At arenaflex, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals, and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers. arenaflex Corporation is an Equal Opportunity Employer. arenaflex Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law. If you're passionate about delivering exceptional customer support and contributing to a revolutionary biotech company, we encourage you to apply to this exciting opportunity. Join arenaflex and be part of shaping the future of synthetic DNA technology.

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