Experienced Customer Service Representative - Remote in EST or CST
At arenaflex, we're dedicated to delivering care, aided by technology to help millions of people live healthier lives. Our team is passionate about connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. We're guided by a culture of diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to create a supportive and dynamic work environment. Join us to make a meaningful impact on the communities we serve and advance health equity on a global scale.
About the Role
As an Experienced Customer Service Representative at arenaflex, you'll play a vital role in connecting our members with the care and resources they need. You'll be responsible for scheduling in-home visits with physicians or nurse practitioners, answering inbound calls from members, and ensuring that appointments are scheduled accurately and resolved any scheduling issues or concerns. This is a high-volume, customer service environment that requires efficiency, productivity, and thoroughness when dealing with our members over the phone. You'll also need to be flexible and work a schedule that includes evening hours.
Our Hiring Process
We're committed to finding the best fit for both you and our team. Our hiring process is thorough, and we want to ensure that you have the best chance of success. Here's what you can expect: 1. Application: Complete all required sections of your application, including your profile, history, certifications, and application/job questions. 2. Pre-screening Test: You may be asked to complete an online pre-screening test as part of our selection process. We'll provide instructions and tips to help you prepare. 3. Digital Video Interview: You may also be asked to complete a digital video interview. We'll provide instructions and tips to help you prepare. 4. Application Status: You can check on the status of your application at any time, and we'll notify you via email.
Job Details
* Full-time: 40 hours/week, Monday-Friday
- Flexible Schedule: Ability to work any of our 8-hour shift schedules during our normal business hours of 9:00 AM-5:30 PM local time
- Overtime: May be necessary, given the business need, to work occasional overtime or weekends
- Training: 8 weeks of paid training, conducted virtually from your home
- Remote Work: Ability to work remotely from your home, with flexibility to work in EST or CST time zones
Primary Responsibilities
* Schedule in-home visits with physicians or nurse practitioners
- Answer inbound calls from members and assist them with their inquiries
- Ensure that appointments are scheduled accurately and resolve any scheduling issues or concerns
Required Qualifications
* High School Diploma/GED or equivalent work experience
- Must be 18 years of age or older
- 1 year of work experience
- Experience with Microsoft Word, Microsoft Excel, and Microsoft Outlook (create/edit/save/send documents, spreadsheets, and correspondence)
- Ability to maintain confidentiality and adhere to HIPAA requirements
- Ability to work any of our 8-hour shift schedules during our normal business hours of 9:00 AM-5:30 PM local time from Monday-Friday
Preferred Qualifications
* Experience working in the healthcare industry
- Experience working with Medicaid or Medicare
- Experience working in a customer retention-focused role
Telecommuting Requirements
* Reside within the Eastern or Central Time Zone
- Ability to keep all company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
- Ability to connect directly into internet via hard wire (either directly to modem or router)
Soft Skills
* Ability to type and talk at the same time while navigating through multiple screens
- Experience working in a metric-driven work environment
- Experience using an auto-dialer system
Compensation and Benefits
* Hourly range: $16.00 to $28.85 per hour based on full-time employment
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution (all benefits are subject to eligibility requirements)
Why Join arenaflex?
* Mission-driven: We're committed to helping people live healthier lives and making the health system work better for everyone.
- Diversity and Inclusion: We believe everyone deserves the opportunity to live their healthiest life, regardless of their background or identity.
- Career Growth: We offer comprehensive benefits, career development opportunities, and a supportive work environment to help you grow and succeed.
- Recognition and Rewards: We recognize and reward our employees for their hard work and dedication to our mission.
Equal Employment Opportunity
arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Drug-Free Workplace
arenaflex is a drug-free workplace, and candidates are required to pass a drug test before beginning employment.
Apply Now
If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding career, apply now to become an Experienced Customer Service Representative at arenaflex. Apply for this job