Experienced Customer Support Associate (Weekend Shift) – Remote Opportunity in Chicago

At arenaflex, we're revolutionizing the real estate services industry with our cutting-edge technology platform and comprehensive property service delivery solutions. As a rapidly growing company, we're seeking an exceptional Customer Support Associate to join our team on a weekend shift (Friday through Monday) in a remote setting in Chicago. If you're a motivated and empathetic individual with a passion for delivering top-notch customer experiences, we encourage you to apply for this exciting opportunity. About arenaflex arenaflex is a trailblazing company that has quickly evolved from a startup to a valued partner in the real estate services industry. Our proprietary technology platform empowers clients to manage their portfolios, review and approve project estimates, track project progress in real-time, and pay vendors all in one place. We're not just a tech company, though – we're also a property service delivery company offering renovations, turns, and maintenance services to residential and commercial clients. Our recent acquisition of SMS Assist, an industry-leading facilities maintenance technology and delivery company, has significantly expanded our national footprint, enabling us to serve more than 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year. The Role As a Customer Support Associate, you'll play a vital role in ensuring seamless communication between residents, clients, and vendors. Your primary responsibilities will include: * Replying to messages from vendors, clients, and residents, and taking actions to move work orders towards completion (40% of your day) * Outbound phone calls to vendors to confirm their capacity and ability to complete jobs within the required timeframe (20% of your day) * Outbound resident communications via phone, email, and text (20% of your day) * Work order qualification, checking for duplicates, vendor warranties, client direction, and resident responsibility (10% of your day) * Inbound calls from residents, vendors, and clients (5% of your day) * Participating in team meetings with a fun team-building activity, open forum to ask questions, and review of policy and procedure updates (5% of your day) What We're Looking For To excel in this role, you'll need: * Critical thinking skills to make fast-paced decisions and complete 100-120 follow-up tasks per day * Attention to detail and adherence to policies and procedures, as measured by a weekly quality assurance check * Resourcefulness, knowing when to reference our internal knowledge base for client-specific business rules and when to reach out to management and other departments for guidance * A high level of care for our partners – residents, clients, and vendors * Ability to adapt to change on a weekly basis due to client needs or updates to our technology * Education Level: High school diploma required, Associates or Undergraduate degree preferred Why Join arenaflex? * Competitive compensation * Comprehensive health, dental, vision, life, and disability options * 401K retirement savings plan * Paid vacation, federal, and floating holidays * Maternity/Paternity Pay * Career advancement opportunities * All the tools you'll need to be successful Our Culture arenaflex is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates who are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify our positive and inclusive culture. arenaflex is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. How to Apply If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, and we'll be in touch to discuss how you can join our team and contribute to our mission to revolutionize the real estate services industry.

Key Responsibilities:

• Replying to messages from vendors, clients, and residents, and taking actions to move work orders towards completion (40% of your day)
• Outbound phone calls to vendors to confirm their capacity and ability to complete jobs within the required timeframe (20% of your day)
• Outbound resident communications via phone, email, and text (20% of your day)
• Work order qualification, checking for duplicates, vendor warranties, client direction, and resident responsibility (10% of your day)
• Inbound calls from residents, vendors, and clients (5% of your day)
• Participating in team meetings with a fun team-building activity, open forum to ask questions, and review of policy and procedure updates (5% of your day)

Essential Qualifications:

• Critical thinking skills to make fast-paced decisions and complete 100-120 follow-up tasks per day
• Attention to detail and adherence to policies and procedures, as measured by a weekly quality assurance check
• Resourcefulness, knowing when to reference our internal knowledge base for client-specific business rules and when to reach out to management and other departments for guidance
• A high level of care for our partners – residents, clients, and vendors
• Ability to adapt to change on a weekly basis due to client needs or updates to our technology
• Education Level: High school diploma required, Associates or Undergraduate degree preferred

Why Join arenaflex?

• Competitive compensation
• Comprehensive health, dental, vision, life, and disability options
• 401K retirement savings plan
• Paid vacation, federal, and floating holidays
• Maternity/Paternity Pay
• Career advancement opportunities
• All the tools you'll need to be successful

Our Culture:

arenaflex is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates who are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify our positive and inclusive culture. arenaflex is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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