Experienced Customer Service Representative – Work From Home – Maine

At arenaflex, we're revolutionizing the way our customers engage with the latest product offerings, media, and entertainment. As a Customer Service Representative, you'll be the voice of arenaflex, a global leader in communications and technology, delivering a best-in-class customer experience from the comfort of your home. If you're passionate about providing exceptional support and have a knack for troubleshooting technical issues, we want to hear from you!

About arenaflex

arenaflex is a pioneering company that's at the forefront of the communications and technology industry. With a rich history of innovation and a commitment to excellence, we've established ourselves as a trusted partner for millions of customers worldwide. Our mission is to empower people to live their best lives by providing cutting-edge products and services that make a real difference.

Job Summary

As a Customer Service Representative, you'll be the first point of contact for our customers, handling a wide range of technical support requests, from service support and billing to retention and repair. You'll need to be adept at shifting between call types without missing a beat, troubleshooting complex technical issues with ease, and providing expert solutions to our customers. If you're a motivated individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Handle complex technical support requests, including service support, billing, retention, and repair

• Troubleshoot and resolve customer-impacting issues, such as voice and data issues spanning multiple networks and interdependent network elements
• Assist customers with products and services, including laptop connect services, air cards, USB devices, and initial setup and configuration of arenaflex-provided software and applications
• Proactively engage with T3 support (network and IT) to address and resolve issues
• Remain proficient in all billing, rate plan, and feature matters
• Collaborate with colleagues to resolve complex customer issues and provide exceptional support

WFH Requirements

* Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)

• Must maintain workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
• Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Preferred Qualifications

* 6 months to 1 year of customer service/sales work experience

• Familiarity with Windows computers
• An ability to deliver regular and reliable attendance

What's in it for you?

* Paid-training that you'll be required to complete from home, as well as resources to encourage your career growth

• A competitive compensation package, starting at $19.85 per hour
• An amazing benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
• 50% employee discount on eligible arenaflex wireless plans (up to two accounts per employee) and wireless accessories
• Free arenaflex TV or U-verse TV - $10 tech and/or equipment fees may apply
• arenaflex wireless home phone and internet (up to 10 lines)
• arenaflex phone (formerly U-verse Voice) and Digital Life
• 4-6 weeks of training on the latest technology, devices, and our entire lineup of products, services, and promotions

Why arenaflex?

* We're a global leader in communications and technology, with a rich history of innovation and a commitment to excellence

• We offer a competitive compensation package and an amazing benefits package
• We provide opportunities for career growth and development, with paid-training and resources to encourage your success
• We're a dynamic and supportive team, with a passion for delivering exceptional customer experiences

How to Apply

If you're a motivated individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We consider qualified applicants in a manner consistent with the requirements of federal, state, and local laws. Apply for this job