Experienced Customer Care Specialist - Digital Transaction Processing - FULLY REMOTE IN US

At arenaflex, we're revolutionizing the way medical providers and payers manage their billing and payment processing needs. As a leader in Digital Transaction Processing, we're committed to delivering innovative solutions that streamline operations, improve payment cycles, and reduce frictional costs. With a strong presence in the US market, we've linked with over 1,500,000+ submitters and 5,000+ Workers' Compensation, Group Health, and Auto Medical payers nationwide. Our Client Support Division is renowned for its world-class service, and we're seeking an experienced Customer Care Specialist to join our team. As a key member of our Client Support team, you'll play a vital role in providing exceptional customer support to new and existing payers and providers. If you're passionate about delivering outstanding customer experiences and have a strong background in customer care, we want to hear from you!

About arenaflex

arenaflex is a pioneering company in the Digital Transaction Processing space, dedicated to transforming the way medical providers and payers manage their billing and payment processing needs. Our innovative solutions have revolutionized the industry, enabling providers to streamline their billing operations, improve payment cycles, and reduce frictional costs. With a strong presence in the US market, we've established ourselves as a leader in the industry, with a reputation for delivering exceptional customer service.

Job Responsibilities

As a Customer Care Specialist, you'll be responsible for providing exceptional customer support to new and existing payers and providers. Your key responsibilities will include:

• Responding to customer inquiries via phone or email
• Escalating and monitoring issues that require coordination and follow-up with Jopari Internal Departments (development, operations, engineering) and external business partners/clients
• Creating and monitoring Code Red (escalated/critical) issues to determine if and what type of communication is warranted, whether internal or external
• Reproducing issues on behalf of customers and assisting in verifying fixes, account set-up, etc.
• Accurately documenting all communications, research documentation, and any relevant information in the Client Support ticketing system (Zendesk)

Skills and Experience Required

To succeed in this role, you'll need:

• 3+ years of experience in a call center or customer care environment
• Experience with medical billing
• Proficiency with Microsoft Office Suite Products
• Proven technical experience
• Demonstrated troubleshooting and analytical skills
• Exceptional multitasking skills
• Verbal and written communication skills that are professional and polished

Desired Competencies

We're looking for candidates with:

• A strong sense of urgency in addressing and responding to issues
• Excellent interpersonal and communication skills
• Adaptive listening skills with the ability to translate layman issues to technical staff and vice versa
• Thorough attention to detail and accuracy
• Ability to effectively multi-task and prioritize issues and requests
• Ability to work independently with minimal supervision but can also thrive and interoperate within a dynamic team environment with limited structure
• Understanding of the workers' compensation and/or group health insurance industry
• Experience with X-12 File formats a plus
• Experience working in an online customer service ticketing system for email and phone inquiries is a plus
• Bi-lingual (Spanish) a plus

What We Offer

As a Customer Care Specialist at arenaflex, you'll enjoy:

• A competitive salary
• Full training and development opportunities
• A dynamic and supportive work environment
• Opportunities for career growth and advancement
• A comprehensive benefits package, including medical, dental, and vision insurance
• A 401(k) retirement plan with company match
• Paid time off and holidays
• A fun and collaborative team environment

How to Apply

If you're passionate about delivering exceptional customer experiences and have a strong background in customer care, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job