Experienced Customer Service Representative for Radiology Billing – Join arenaflex's Dynamic Team

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? Look no further than arenaflex, a leading provider of innovative solutions in revenue cycle management, practice improvement, and service to physician practices. We're seeking an experienced Customer Service Representative for Radiology Billing to join our team of dedicated professionals who share our commitment to excellence and customer satisfaction.

About arenaflex

arenaflex is a forward-thinking organization that values integrity, innovation, and teamwork. We're committed to empowering our clients and employees to achieve their full potential, and we're always looking for talented individuals who share our vision. As a remote-based company, we offer the flexibility and autonomy to work from the comfort of your own home, while still being part of a dynamic and supportive team.

Job Summary

As a Customer Service Representative for Radiology Billing, you'll play a critical role in providing exceptional customer service to internal and external customers, resolving issues efficiently and effectively, and contributing to the success of our revenue cycle management team. This is a part-time position that requires a strong skillset in customer service, communication, and technical capacity.

Primary Job Duties

* Answer patient phone calls, resolving issues in one phone call

• Open ARR inquiries as needed and return phone calls once ARR is answered to resolve issues in one phone call
• Report collection agency payments right away
• Generate correspondence to resolve customer disputes
• Document every phone call
• Accept and perform other work as assigned by Customer Service Lead, Customer Service Supervisor, Regional Business Manager, or Executive Team

Competencies

* Customer/Client Focus/Telephone Skills

• Technical Capacity
• Organizational Skills
• Time-management Skills

Work Environment

This job works in a home office environment using standard office equipment, including a computer and phone. Employees are required to show proof of home or renters' insurance when working remotely.

Travel

No travel is expected for this position.

Required Education and Experience

* High School education or associate degree or equivalent from college or technical school

• Two years of related experience or training, or equivalent combination of education and experience
• At least two years of experience working in a call center and/or customer service

Preferred Education and Experience

* Experience in the medical billing field

• Computer operating systems experience in Windows 7 or Windows 10
• Computer software programs in Microsoft Office Suite
• Ability to type and use a 10-key accurately

Job Type

Part-time

Pay

$16.50 - $19.00 per hour

Expected Hours

20 - 29 per week

Benefits

* 401(k)

• 401(k) matching

Schedule

* Day shift

• Monday to Friday

Work Location

Remote

Why Join arenaflex?

* Competitive salary and benefits package

• Opportunity to work in a dynamic and supportive team environment
• Flexible remote work arrangement
• Professional development and growth opportunities
• Collaborative and inclusive company culture

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to submit your application today. Please visit our website to learn more about this exciting opportunity and to apply online. Apply To This Job

Join Our Team!

We're a team of dedicated professionals who share a passion for delivering exceptional customer experiences. If you're looking for a new challenge and want to be part of a dynamic and supportive team, we encourage you to apply today. Apply for this job