Experienced EST Fully Remote Customer Service Specialist – Home Service Business Support

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and have a growth mindset? Look no further! arenaflex is seeking an experienced EST Fully Remote Customer Service Specialist to join our dynamic and supportive team. As a key member of our team, you will play a vital role in providing top-notch customer service to home service businesses, such as HVAC, plumbing, and electrical services.

About arenaflex

arenaflex is a forward-thinking company dedicated to making a difference in the lives of people in the trades. We support home service businesses by providing remote fractional CSRs to handle daily office tasks, ensuring they can focus on what matters most – delivering exceptional service to their customers. Our team is passionate about serving our clients and their employees with genuine care, helping them succeed in their endeavors.

Who We Are Looking For

We are seeking a highly motivated and self-driven individual who is eager to take on new challenges and grow their career. As a customer service specialist, you will be the face of arenaflex, interacting with customers, resolving issues, and providing exceptional service. If you have a growth mindset, are motivated by professional development, and thrive in a fast-paced environment, we want to hear from you!

Responsibilities

As an EST Fully Remote Customer Service Specialist, you will be responsible for:

• Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments
• Coordinating and scheduling technicians for service calls, installations, and repairs
• Dispatching technicians to job sites efficiently and managing schedules for last-minute changes or emergencies
• Serving as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service
• Organizing documents, invoices, and client records
• Processing customer payments and following up on overdue accounts
• Assisting in the setup and implementation of ServiceTitan or similar dispatching software
• Contributing to additional tasks to support the company's growth

Minimum Qualifications

To be successful in this role, you will need:

• Experience in scheduling or dispatching
• Experience in a similar industry, such as plumbing, HVAC, or electrical services (a plus)
• Proficiency in Google Suite and Slack
• Experience in a Cloud-based CRM (Jobber, HouseCall Pro, SingleOps, etc.) (a plus)
• Excellent time management, multitasking, and problem-solving skills
• Strong attention to detail and communication skills
• Familiarity with industry terminology, processes, and materials (a plus)
• Must pass a background check

Technical Requirements

To perform this role, you will need:

• A desktop or laptop with webcam and speakers and a second monitor
• An operation system based on Windows or Mac
• Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible
• 8gb RAM or more on a Windows or Mac desktop or laptop with webcam, speakers, and a second monitor
• Supportable internet speeds and a router easily accessible from your workspace

Position Details

This is a remote, full-time position with the following details:

• Monday to Friday, 8am to 5pm EST
• 40 hours of work per week

What We Offer

As a member of our team, you can expect:

• A competitive salary
• Opportunities for professional growth and development
• A dynamic and supportive work environment
• Flexible work arrangements to suit your needs
• A comprehensive benefits package, including health insurance, retirement plans, and paid time off

How to Apply

If you're interested in joining our team and taking the first step towards a rewarding new role, please submit your application. We can't wait to hear from you!

Submit Your Application

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