Experienced Customer Service Representative – Remote Insurance Support

At arenaflex, we're dedicated to providing exceptional member service that sets us apart from the rest. As a Customer Service Representative, you'll be the face of our company, working closely with policyholders to resolve complex inquiries, make policy changes, and provide recommendations tailored to their unique needs. If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a leading insurance company that's been serving our members since 1975. We're proud to be an affiliate of the Auto Club of Southern California (AAA), sharing values of service to our members, competitive pricing, and supporting our communities. Our commitment to excellence has earned us numerous awards for our award-winning customer service. We're a dynamic organization with a thriving culture that values learning, growth, and advancement.

Job Summary

As a Customer Service Representative, you'll be responsible for:

• Resolving complex inquiries by analyzing data using multiple information systems and policy/contract manuals to determine proper course of action in a timely manner
• Delivering an exceptional and consistent customer experience in a fast-paced contact center environment
• Advising and assisting customers with making policy and coverage changes and all other service requests while ensuring sufficient coverage for the policyholder
• Identifying opportunities for upselling and cross-selling of various products and coverages
• Completing all transactions in accordance with company policy and PCI compliance
• Delivering superior results by achieving individual and departmental goals and objectives
• Using arenaflex information systems, recording and documenting customer interactions, details of inquiries, complaints, and actions taken
• Retaining policyholders through efficient and effective problem resolution and customer service skills
• Resolving escalated customer contacts through polite and professional communication
• Partnering and communicating with other departments to maintain a quality customer experience
• Performing other duties as assigned

Qualifications

* High School diploma or equivalent required, College degree preferred

• Strong computer, phone, typing, grammar, and multitasking skills
• Ability to provide an exceptional and consistent customer experience, while balancing efficiency and quality of work
• Strong active listening skills
• Ability to interpret and comply with company guidelines and procedures
• Must maintain high standards of confidentiality by maintaining sensitive information
• Ability to adapt to change and perform effectively in a fast-paced environment
• Demonstrate flexibility to work various work days, extended hours, including weekends, nights, and holidays
• Ability to identify an issue, determine resolution, and complete action as required
• Foster teamwork, positive morale, and open communication
• Current Property and Casualty license required or ability to complete licensing within the first 90 days of employment (if needed, company will provide course training and cover applicable license fees)
• In order to work the Spanish-speaking queue, fluency in Spanish is required
• Previous insurance and/or call center experience preferred

Compensation and Benefits

* Competitive salary

• Health coverage for medical, dental, vision
• 401(K), Roth 401(k) saving plan with company match
• Remote work opportunities
• Tuition assistance
• Employee appreciation and recognition

Work Environment and Culture

* Work from home in a designated work area

• Schedule training: Monday - Friday, 8:30am - 5:00pm Pacific time
• Regular schedule: Monday - Friday, 7:30am - 7:45pm Pacific time, Saturday, 8:00am to 4:30pm Pacific time
• Based on a 37.5 work week, you'll be scheduled to work 5 days per week
• arenaflex is an Equal Opportunity Employer and welcomes committed professionals ready to challenge themselves in a dynamic industry

Why Join arenaflex?

* Stability

• Growth
• Commitment to an exciting future for both you and our members
• Opportunities to learn, grow, and advance throughout our thriving organization
• Flexible work arrangements, including remote work opportunities
• Comprehensive benefits package, including health coverage, 401(K), and tuition assistance

Apply Now!

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Apply To This Job Apply for this job