Experienced Licensed P&C Customer Service Representative – Virtual Insurance Professional

Join arenaflex, a leading provider of innovative insurance solutions, and embark on a rewarding career as a Licensed P&C Customer Service Representative. In this exciting role, you will have the opportunity to work from the comfort of your own home, providing exceptional customer service to clients across the country. As a key member of our Virtual Insurance Pro (VIP) team, you will be responsible for delivering top-notch support to independent insurance agencies and their customers, leveraging your expertise in property and casualty insurance to drive customer satisfaction and loyalty.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that is revolutionizing the insurance industry with its cutting-edge solutions and commitment to excellence. Our team of dedicated professionals is passionate about delivering exceptional customer experiences and building long-lasting relationships with our clients. As a Licensed P&C Customer Service Representative, you will be part of a collaborative and supportive environment that fosters growth, innovation, and success.

Key Responsibilities

As a Licensed P&C Customer Service Representative, your primary responsibilities will include:

• Answering customer calls and assisting with payment and billing questions, as well as online payments
• Handling policy change requests via phone or email from customers and third parties, implementing changes online at the insurance carrier website
• Reviewing policy coverages and issuing certificates of insurance, evidence of insurance, or binders as needed
• Engaging in general phone and email correspondence with customers related to renewals, cancellations, and insurance carrier requests

Essential Qualifications and Skills

To succeed in this role, you will need:

• A minimum of 3 years' experience in property and casualty insurance, with a Property and Casualty License required
• Experience in either personal or commercial lines, with experience in both a plus
• Proficiency in Massachusetts Auto and Registry a plus
• Strong written and verbal communication skills
• Proficient working knowledge of Microsoft Office Suite, including Excel and Outlook
• Strong data entry skills and website navigation
• Adaptability to varying customer personality types and situations
• Eager to work in a collaborative, fast-paced, team environment
• Patience, empathy, and professionalism
• Effective time management
• A private, distraction-free work area is necessary, although a separate office is NOT required

Preferred Qualifications and Skills

While not essential, the following qualifications and skills are highly desirable:

• Experience working in a virtual or remote environment
• Familiarity with insurance carrier websites and management systems
• Strong analytical and problem-solving skills
• Ability to work in a dynamic, fast-paced environment with multiple priorities
• Strong attention to detail and organizational skills

Why Join arenaflex?

As a Licensed P&C Customer Service Representative at arenaflex, you can expect:

• A competitive wage, employer-supported health insurance, and a wide range of voluntary insurance options
• A 401(k) plan with company discretionary match
• Paid sick, vacation, personal, and holiday time
• The most convenient and attractive commuting, parking, and dress code benefits EVER!

Work Environment and Culture

arenaflex is committed to creating a positive and inclusive work environment that fosters growth, innovation, and success. As a remote worker, you will have the flexibility to work from the comfort of your own home, with access to state-of-the-art computer equipment, proprietary training, and a supportive team. Our collaborative and fast-paced environment is perfect for motivated individuals who thrive in a dynamic setting.

How to Apply

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application, including your resume and a cover letter, to [insert contact information]. We are excited to review your application and look forward to welcoming you to the arenaflex team!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, dedicated to building an inclusive and diverse workforce. We welcome applications from diverse candidates and are committed to creating a workplace that values and respects all individuals.

Job Type

Full-time

Pay

$50,000.00 - $65,000.00 per year

Benefits

* 401(k)

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Application Question(s)

* Do you currently possess a Property and Casualty License?

Experience

* Property and casualty insurance: 3 years (Required)

Work Location

Remote Apply Job! Apply for this job