Experienced Product Principal - Customer Experience - Remote
Join arenaflex, a forward-thinking organization that's revolutionizing the way we approach customer experience, and take on a challenging role that will push your skills to the next level. As an Experienced Product Principal - Customer Experience - Remote, you'll be at the forefront of driving business value, improving customer satisfaction, and delivering high-quality products that meet the needs of our customers.
About arenaflex
arenaflex is a dynamic and innovative company that's passionate about creating exceptional customer experiences. We're a team of talented individuals who share a common goal: to make a meaningful impact on our customers' lives. With a strong focus on collaboration, creativity, and continuous learning, we're committed to fostering a culture that's inclusive, supportive, and empowering.
The Role
As an Experienced Product Principal - Customer Experience - Remote, you'll play a critical role in connecting strategies and defining scope across multiple product teams and domains. You'll work closely with Product Directors and cross-functional program leaders to guide in-depth business reviews, communicate and present across all levels of the organization. Your expertise will be instrumental in generating innovative ideas for growth, driving change management, and process improvement.
Key Responsibilities
* 10% Delivery and Execution: Coordinate with Distinguished Engineers, User Experience Principals, and Impacted Teams to ensure a clear path to scope is known and aligned. Review recommended solutions and work of product teams to ensure products are aligned with company, stakeholder, and end-user priorities.
- 60% Strategy and Planning: Partner with either a Cross-Functional Program or Technology Portfolio to align outcomes. Cascading context up to leadership and strategy down to balanced teams using OKRs. Lead cross-functional discovery by partnering with UX Principals, Distinguished Engineers (DEs), and balanced teams. Create, coordinate, and sequence activities to ensure alignment across impacted teams (Inputs for planning sessions). Provide visibility of the work by providing a holistic roadmap with dependencies.
- 30% Team and Stakeholder: Partner with leadership to represent the portfolio during enterprise planning, coordination, and discovery. Foster collaboration across multiple teams and portfolios to drive value and identify and resolve impediments. Manage cross-functional team and stakeholder expectations to ensure scoping aligns to product strategy and provide education to requestors to determine prioritization based on tangible benefits and/or user experience.
Direct Manager/Direct Reports
* This position typically reports to Director
- This position has 0 Direct Reports
Travel Requirements
* Typically requires overnight travel 5% to 20% of the time
Physical Requirements
* Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
Working Conditions
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications
* Must be eighteen years of age or older
- Must be legally permitted to work in the United States
Preferred Qualifications
* Working knowledge of Microsoft Office Suite
- Working knowledge of presentation software (e.g., Microsoft PowerPoint)
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
- Excellent written and verbal communication skills
- 2+ years of previous leadership experience
Minimum Education
* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education
* No additional education
Minimum Years of Work Experience
* 8
Preferred Years of Work Experience
* No additional years of experience
Minimum Leadership Experience
* None
Preferred Leadership Experience
* None
Certifications
* None
Competencies
* Business Insights
- Drives Vision and Purpose
- Manages Ambiguity
- Nimble Learning
- Self-Development
- Collaborates
- Cultivates Innovation
- Manages Complexity
- Situational Adaptability
- Balances Stakeholders
- Communicates Effectively
- Customer Focus
- Drives Results
- Interpersonal Savvy
- Organizational Savvy
What We Offer
* A competitive salary that reflects your skills and experience
- A dynamic and supportive work environment that fosters collaboration and creativity
- Opportunities for professional growth and development
- A comprehensive benefits package that includes health, dental, and vision insurance, as well as a 401(k) plan
- A generous paid time off policy that includes vacation, sick leave, and holidays
- A flexible work schedule that allows for remote work and a healthy work-life balance
How to Apply
If you're a motivated and experienced professional who is passionate about customer experience, we want to hear from you! Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job
Take the Next Step
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job