Experienced Seasonal Customer Service Agent – Remote Orkin Customer Contact Center

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping people? If so, we invite you to join arenaflex's dynamic team as a Seasonal Customer Service Agent in our remote Orkin Customer Contact Center. As a key member of our team, you will play a vital role in supporting our field offices and customers, while expanding your knowledge and increasing your earnings in a financially stable and growing industry.

About arenaflex

arenaflex is a global residential and business service provider with a rich history of almost 125 years of experience. As the industry leader, we pride ourselves on delivering top-notch protection and award-winning training that ensures the professionalism and expertise of all arenaflex Pros. Our mission is to deliver the peace of mind only an arenaflex Pro can provide, and we're committed to making a positive impact in the communities we serve.

Job Summary

As a Seasonal Customer Service Agent, you will be responsible for providing exceptional customer service, retention, and sales support to our valued customers. You will work remotely from your home office, using our state-of-the-art technology and equipment to ensure seamless communication and efficient service delivery. With our comprehensive training program, you will gain the skills and knowledge necessary to succeed in this role and advance your career.

Responsibilities

* Work remotely from your home office, using arenaflex-provided equipment and technology

• Support our field offices and customers during peak season, which starts building around February
• Manage customer relationships to ensure best-in-class service, identify opportunities for cross-selling and up-selling, and assist customers with remedies to retain business
• Utilize gamification tools to measure performance and increase engagement virtually
• Work a variety of schedules, including nights, weekends, and holidays, to ensure consistent support for our customers
• Participate in our four-week quality training program, which will equip you with the skills and knowledge necessary to succeed in this role

What We Offer

* Competitive hourly rate of $16.73, plus 3% sales commission

• Opportunities for regular, full-time employment, based on business needs
• Comprehensive benefits package, including 401(k) plan with company match and employee stock purchase plan
• High-performance and reliability recognition, which can lead to career advancement opportunities
• A fun and collaborative work environment with strong management
• Opportunities to volunteer and give back to the community, making a positive impact in the lives of others

Qualifications

* High School/GED

• 1-2 years of customer service experience within or outside a call center
• Completion of a Culture Index assessment
• Verification of internet speed (minimum 50 mbps download/20 mbps upload or higher)
• Ability to pass a computer assessment and background and drug screen
• Excellent interpersonal and communication skills
• Strong computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Comfortable working in a high-volume role
• Excellent customer service soft skills, such as empathy
• Ability to prioritize tasks and manage time efficiently

Why Join arenaflex?

* arenaflex is a global leader in the pest control industry, with a rich history of almost 125 years of experience

• We are financially stable and growing, with over 2 million customers and consecutive years of improved earnings
• Our Contact Center is a high-energy, fun, and collaborative work environment with strong management
• We value a great attitude and a willingness to learn above all, and we're committed to making a positive impact in the communities we serve

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to submit your application today. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Apply now and join our dynamic team at arenaflex! Apply To This Job

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. We're committed to creating a diverse and inclusive work environment that values and respects all individuals. If you're passionate about delivering exceptional customer experiences and making a positive impact in the lives of others, we invite you to join our team. Apply for this job