Entry Level Operations and Customer Service Coordinator, Property Solutions at arenaflex
At arenaflex, we're revolutionizing the way businesses harness aerial insights to drive informed decision-making. With a global presence across various industries, including solar, wind, insurance, construction, real estate, and critical infrastructure, we're proud to be the go-to choice for organizations seeking actionable, real-time intelligence.
Join Our Team and Shape the Future of Aerial Imaging
As an Operations Coordinator, you'll play a pivotal role in orchestrating and executing operational activities, primarily within North America, across our properties vertical. Your dedication will contribute significantly to achieving our operational objectives, ensuring top-notch project management for multiple field projects concurrently. Through your commitment to operational excellence, you'll leave our customers thoroughly satisfied.
About arenaflex
arenaflex is a leading aerial imaging company committed to driving innovation through aerial intelligence. Our mission is to empower businesses with actionable insights, enabling them to make informed decisions and drive growth. With a culturally diverse, equitable, and inclusive workplace, we value our employees' voices and offer opportunities for autonomy and career advancement.
Key Responsibilities
As an Operations Coordinator, you'll be responsible for:
- Collaborating with the Operations team to meticulously plan and execute missions, ensuring impeccable data quality and customer satisfaction.
- Liaising with customers and contractors to navigate logistical complexities, facilitating safe and efficient project execution.
- Project-managing field operations for seamless data collection, promptly addressing any issues and maintaining proactive communication with customers.
- Coordinating and assigning pilots to ensure timely flight operations, upholding our commitment to excellence.
- Demonstrating proficiency in drone capabilities and regulations, adhering to standard operating procedures.
- Resolving real-time challenges to ensure the delivery of superior quality deliverables to our esteemed customers.
- Offering ad-hoc support to both pilots and customers, addressing inquiries with professionalism and expertise.
- Familiarizing yourself with arenaflex's software platforms, ensuring smooth project execution and troubleshooting as needed.
- Collaborating closely with internal teams, including Account Management and QA, to optimize project execution and address any issues promptly.
- Reporting directly to the Operations Manager, providing insights into trends and identifying areas for improvement.
- Identifying procedural gaps and recommending solutions to enhance operational efficiency.
- Performing any other duties as assigned.
Requirements
To succeed in this role, you'll need:
- A preferred Bachelor's degree.
- 1-2 years of work or internship experience in a dynamic environment, preferably in transactional work, logistics, customer service, or hospitality.
- Strong planning, scheduling, and project management skills, with the ability to thrive independently and in team environments.
- Exceptional organizational skills and adaptability to shifting priorities.
- Proficient in remote work coordination and communication.
- A keen interest in technology and the drone industry; prior drone experience or knowledge is advantageous.
- Excellent written and verbal communication skills in English.
- Outstanding customer service skills.
- Proficiency in computer applications such as Office suite, Slack, Zoom, and Google.
- Willingness to travel for short-term engagements.
- Ability to sit or stand for extended periods.
Benefits
As an arenaflex team member, you'll enjoy:
- Collaborating with a leading aerial imaging company with established relationships across diverse industries.
- Comprehensive medical insurance coverage.
- Dental and vision insurance benefits.
- Flexible time-off policy.
- Stock incentive program.
- Remote work environment.
- Opportunities for autonomy and career advancement.
- A culturally diverse, equitable, and inclusive workplace where your voice is valued.
Why Join arenaflex?
At arenaflex, we're passionate about innovation and customer satisfaction. We're committed to creating a workplace that values diversity, equity, and inclusion. Our team members enjoy a dynamic and supportive environment, with opportunities for growth and development. If you're a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
How to Apply
If you believe you have what it takes to join our team, submit your application without delay. We're eager to hear from talented candidates like you. Apply To This Job Apply for this job