Experienced Customer Service Representative – In-House NE Miami – arenaflex

At arenaflex, we're not just a leading importer and distributor of premium ceramic flooring products and accessories – we're a family. Founded in 1987, our company has grown into a close-knit team of dedicated professionals who share a passion for delivering exceptional customer experiences. If you're a talented and energetic individual looking for a rewarding career with a company that values its people, we want to hear from you.

Job Summary:

We're seeking an experienced Customer Service Representative to join our In-House team in NE Miami. As a key member of our customer-facing team, you'll be responsible for providing world-class support to our customers via phone, email, or fax. Your primary goal will be to maintain high levels of customer satisfaction, maximize sales productivity, and contribute to the overall optimization of our customer service operations.

Key Responsibilities:

• Respond professionally to inbound calls from customers across the nation, addressing their queries and concerns in a timely and courteous manner.

• Accurately input customer and order information into our CRM database, ensuring data integrity and consistency.
• Maintain an order batch, tracking the life cycle of orders from processing to follow-up, as necessary.
• Follow up on pending payments and process payments in a timely manner.
• Verify customer information and order details to ensure accuracy and completeness.
• Collaborate with internal teams to resolve customer issues and provide exceptional service.

Supervisory Responsibilities:

This position has no supervisory responsibilities, allowing you to focus on delivering exceptional customer service and contributing to the growth and success of our team.

Competencies:

• You're comfortable working in a fast-paced environment and are multi-task oriented, with a strong ability to prioritize tasks and manage your time effectively.

• You possess a friendly, positive attitude and are eager to assist customers, regardless of their disposition.
• You're able to work effectively under pressure, maintaining a calm and professional demeanor in challenging situations.
• You're detail-oriented, with a strong focus on accuracy and quality in your work.
• You're a collaborative team player, with excellent communication and interpersonal skills.

Requirements:

• High School Diploma or Equivalent (GED) preferred.

• 1 year of previous customer service or call center experience.
• Strong communication and organizational skills, with the ability to work in a team environment.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Ability to navigate multiple programs and customer care service tools.
• Previous experience with Great Plains (GP) is a plus.

Physical Demands:

The physical demands of this role include:

• Sitting for extended periods, with occasional standing and walking.
• Using hands and fingers to handle or feel objects, and to talk and hear.
• Lifting and moving boxes or packages not exceeding 20 pounds in weight.
• Working in an office environment with normal office noises.

Work Environment:

Our office environment is dynamic and fast-paced, with a focus on teamwork and collaboration. As a Customer Service Representative, you'll be part of a close-knit team that values open communication, mutual respect, and a commitment to excellence.

Career Growth Opportunities:

At arenaflex, we're committed to the growth and development of our employees. As a Customer Service Representative, you'll have opportunities to:

• Develop your skills and knowledge through ongoing training and professional development programs.
• Take on new challenges and responsibilities, with opportunities for career advancement.
• Contribute to the success of our team and the company as a whole.

Compensation and Benefits:

We offer a competitive compensation package, including:

• A salary that reflects your experience and qualifications.
• Comprehensive benefits, including health insurance, retirement savings, and paid time off.
• Opportunities for career growth and advancement.
• A dynamic and supportive work environment.

How to Apply:

If you're a motivated and customer-focused individual looking for a rewarding career with a company that values its people, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications for this role.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer, committed to providing a work environment free of discrimination and harassment. We welcome applications from diverse candidates and are proud to be an inclusive and diverse workplace. Apply for this job