Experienced Bilingual Customer Experience Associate III – Remote Customer Service Representative

At arenaflex, we're on a mission to deliver exceptional customer experiences that exceed our clients' expectations. As a Bilingual Customer Experience Associate III, you'll play a vital role in helping us achieve this goal. This is a full-time remote position that offers the flexibility and freedom to work from the comfort of your own home. If you're a motivated and customer-focused individual who is fluent in Spanish and English, we want to hear from you!

About arenaflex

arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We're committed to creating exceptional outcomes for our clients and the millions of people who count on us. Our team is passionate about making a difference and valuing individuality every day.

Job Description

As a Bilingual Customer Experience Associate III, you'll be responsible for providing exceptional customer service to our clients via phone, email, and chat. You'll work closely with our team to resolve customer inquiries, resolve issues, and provide solutions that meet their needs. This is a dynamic and fast-paced role that requires strong communication, problem-solving, and interpersonal skills.

Key Responsibilities:

* Completes questionnaires and surveys via telephone using standard scripts and standard operating procedures

• Obtains and/or verifies needed information for our cases by answering incoming calls
• Makes outgoing calls when further information is needed
• Documents all call information according to standard operating procedures
• Routes calls to appropriate departments
• Utilizes scripted Frequently Asked Questions to respond to caller inquiries
• Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures
• All other duties as assigned

Education and Experience:

* Bilingual Spanish (fluent in speaking, reading, and writing)

• High school diploma or equivalent
• Excellent computer navigation skills (move between multiple windows and programs)
• Knowledge of customer service principles and practices
• Some experience in a call center or customer service environment
• Outstanding customer service skills
• Excellent communication skills
• Good data entry and typing skills (35+ WPM)
• Ability to pass a background check and drug screen

Key Competencies:

* Verbal and written communication skills

• Listening skills
• Judgment
• Attention to detail
• Teamwork

Work at Home Requirements:

* Existing High-Speed Internet access (applicants must have their own modem)

• Equipment must be hardwired
• Quiet noise-free home office space, free of distractions
• Note: While you are clocked in, working virtually is NOT something that can be combined with watching TV, listening to music, being on mobile devices (cell phone, iPad, etc.), being online on social media platforms (Facebook, Twitter, etc.), preparing meals, running errands, car-pooling, doing household chores, providing pet care, elder care, or childcare.

Virtual Worker Requirements:

* Virtual workers with dependents must make arrangements for personal chores as if they were working in a conventional office location.

• This position is not a flexible job where employees can set their own hours. Schedules must be adhered to.

Compensation and Benefits:

* Competitive salary ($16.50/hour)

• Bonus or incentive opportunities based on business need
• Variety of benefits to employees, including:

+ Health insurance coverage + Voluntary dental and vision programs + Life and disability insurance + Retirement savings plan + Paid holidays + Paid time off (PTO) or vacation or sick time

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation Requests:

People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form.

Health and Safety:

At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.

Apply Now:

If you're a motivated and customer-focused individual who is fluent in Spanish and English, we want to hear from you! Apply now to join our friendly team and start making a difference in the lives of our clients and their customers. Apply To This Job Apply for this job