Call Center Agent (Permanent WFH)
Be part of a passionate team and create opportunities!
CALL CENTER AGENT - PERMANENT WFH
Starting salary: PHP 14,000 - 17,600 per month
Job Description:
- Outbound calls for surveys, lead generation, event invitation and/or sales.
- Inbound calls to resolve customer queries or close lead/sales.
- Data entry to update customer relationship management (CRM) software.
- Respond to emails.
- Create reports using Microsoft Office and Google Drive.
- Meet the service level agreements set forth.
- Perform other duties as assigned.
- Excellent English communication skills.
- Typing Speed: at least 40WPM.
- Ability to work under pressure.
- Ability to multitask, prioritize, and manage time efficiently.
- Customer orientation and the ability to adapt and respond to different types of personalities.
- Intelligent.
- No BPO experience required; fresh graduates are welcome to apply.
- Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher)and 8 GB RAM
- OS: Windows 10 or higher (MacOS equivalent is allowed)
- Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature
- Internet connection: Wired connection; minimum of at least 30 Mbps
- Software: Microsoft Office & PDF reader, Anydesk, GDrive, Discord
- Permanent work-from-home.
- Full-Time and Long-Term Employment.
- Government-mandated benefits, Health benefits, leaves, bonuses, and other incentives (except for freelance contracts).
- Salary will be based on: Skills, Attitude, Performance, and Attendance.
- Opportunity for regularization and promotion.
- US and Canadian clients.
- Shift: Graveyard Monday to Friday.
- Scholarship program duration: 5 to 8 days.