Bilingual New Business Case Coordinator

Job Description

What is the opportunity?

If you like to develop and work in collaborative relationships, possess a high degree of professionalism and are up for the challenge of managing a changing caseload volume, then this role is for you.

As a bilingual New Business Case Coordinator you will manage cases for life and/or living benefit new business applications by ensuring all requirements to assess the underwriting risk are obtained.  You will provide pro-active updates to the MGA administrative or account contact.

What will you do?

• Act as the primary contact for external Account Administrators throughout the New Business and underwriting process.  The Case Coordinator is responsible for setting and managing client expectations.
• Provide pro-active communications to the appropriate MGA Administrator or account contact detailing the status of all requirement activity
• Provide feedback and recommendations identifying trends/gaps and training opportunities, as it relates to the processing of the Life and Living Benefit new business application process
• Identify and resolve any case specific delays to ensure all necessary processing occurs within specified service level agreements.
• Maintain up to date new business Underwriting Pro notes summarizing actions taken, inquiries received including emails and phone calls received and sent.

What will you need to succeed?

Must have

• Must be fluently bilingual in both English and French, written and spoken
• Proven ability to proactively manage a high volume caseload while managing changing priorities
• Provide quality and effective communication to all clients
• Responsiveness to inquiries with sense of urgency 
• Internal and external communication are accurate, clear and concise
• Develop and maintain collaborative relationships with multiple internal and external partners
• High degree of professionalism coupled with the ability to handle pressure is a necessity 
• Insurance industry knowledge or experience

Nice to have

• LOMA, ACS
• College graduate
• New Business or relative experience

Special Conditions

The successful candidate will have the ability to work remotely out of any province. Please note only candidates fluently bilingual in both English and French will be considered for this role.

What's in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your career

• Flexible work/life balance options

• Sophisticated RBCI software tools to boost your productivity

Job Skills

Additional Job Details

Address:

City:

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Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.