Experienced Full Stack Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance
At arenaflex, we're on a mission to revolutionize the way people interact with technology. As a leading innovator in the industry, we're seeking an exceptional Service Desk Specialist/Live Chat Agent to join our team. If you're passionate about technology, customer service, and teamwork, we want to hear from you.
About arenaflex
arenaflex is a cutting-edge technology company that's dedicated to delivering exceptional experiences for our customers. We're a team of passionate individuals who are committed to innovation, collaboration, and excellence. Our mission is to empower people to achieve their full potential through technology, and we're looking for like-minded individuals to join our journey.
Job Summary
We're seeking an experienced Service Desk Specialist/Live Chat Agent to provide critical assistance to our customers through our mobile application. As a key member of our team, you'll be responsible for providing Tier I support and customer assistance, troubleshooting, and resolving issues in both iOS and Android operating systems. If you're a technology enthusiast with a passion for helping others, we want to hear from you.
Responsibilities
As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:
- Providing Tier I support and customer assistance for our mobile application
- Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
- Installing the myColorado software on supported devices following defined procedures, processes, and methods
- Employing Incident Management procedures to enter tickets into the required tracking system
- Collaborating with our team to resolve complex issues and improve our customer experience
- Providing exceptional customer service through live chat and other communication channels
Minimum Qualifications
To be considered for this role, you'll need:
- One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
- OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees
Substitutions
We'll consider the following substitutions:
- Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis
- Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
- Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications
Preferred Qualifications
While not required, we're looking for candidates with:
- Jira experience
- ITIL Certification
- Agile and scrum methodology experience
- Government work experience
- Apple and Google Play Store experience
- Use of diagnostic tools and knowledge of diverse range of mobile device makes and models
Work Schedule
As a remote worker, you'll be expected to work a standard schedule of Tuesday through Saturday, 9 AM to 6 PM. You'll also be required to attend a 3-week training program on Mondays from 9 AM to 6 PM.
Benefits
As a member of our team, you'll enjoy:
- A competitive salary
- Opportunities for career growth and professional development
- A dynamic and collaborative work environment
- Flexible work arrangements, including remote work options
- Access to cutting-edge technology and tools
- Opportunities for training and certification
How to Apply
If you're a motivated and enthusiastic individual who is passionate about technology and customer service, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our team's success.
About arenaflex
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. If you're passionate about technology, customer service, and teamwork, we want to hear from you.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with enthusiastic and motivated individuals who are interested in joining our team. Apply To This Job Apply for this job