Experienced Member Service Representative – Call Center / Customer Service

Transforming Financial Services, One Member at a Time

At arenaflex, we're passionate about revolutionizing the way people interact with financial services. As a Member Service Representative, you'll be at the forefront of this movement, helping our members achieve their financial goals and build strong futures. If you're a people person with a passion for learning and a desire to make a difference, we want to hear from you.

About arenaflex

arenaflex is a leading financial institution dedicated to providing our members with education, support, and guidance to build strong financial futures. Our culture is built on a foundation of hard work, high achievement, and a fun, supportive environment. We believe in investing in our employees and promoting from within, offering a clear path for career growth and development.

What You'll Do

As a Member Service Representative, you'll be working in our fast-paced communications center, interacting with members, and providing them with personalized service and support. Your day will be filled with:

• Learning about our members and their situations, and using that knowledge to provide tailored solutions
• Educating members on the ways we can help them achieve their financial goals
• Providing meaningful, careful, focused, and ethical product solutions
• Processing transactions with courtesy and consummate professionalism
• Performing advanced transactions, such as IRAs, CDs, open accounts, wire transfers, and handling disputes
• Growing with us by immersing in financial industry trends, products, services, and technological advances
• Sharing your knowledge on effective practices, competitive intelligence, and business opportunities
• Standing shoulder-to-shoulder with our members and your teammates over our peaks and valleys

Who You Are

We're looking for someone who is:

• Authentic and passionate about helping others
• Enjoying learning and wanting a career, not just a paycheck
• Understanding financial products and services, much like a Relationship Banker or Personal Banker
• Comfortable and confident recommending and processing financial products like loans
• A winner of Service Excellence awards and earned high fives and fist bumps for your awesomeness
• Holding an informal or formal leadership position at your current workplace
• Embracing change and seeking new ways to serve our members and the community
• Working well with others, even when things don't go as planned
• Innovative and thriving on challenges
• Believing you can change the world for people and making it happen!

What We Offer

* A competitive salary, with a starting pay range of $18.24-$22.00 hourly

• A comprehensive benefits package, including:

+ Medical/Dental/Vision Insurance + Paid Vacation + Paid Sick Time + Paid Holidays + Paid Wellness Day + Paid Volunteer Time + Flexible Spending Account + Health Savings Account + World Class 401(k) Plan + Tuition Reimbursement + Rate Discounts on Qualifying Loans + May be eligible for incentives or discretionary bonus based on results

• A fun, supportive work environment with a culture that values hard work and high achievement
• Opportunities for career growth and development, with a clear path for advancement
• A chance to make a difference in the lives of our members and the community

What We're Looking For

* A high school diploma or equivalent required; associate's or bachelor's degree preferred

• 1-2 years of customer service experience, preferably in a financial institution or related field
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks and priorities
• Strong problem-solving and analytical skills
• Ability to learn and adapt quickly to new products, services, and technologies
• Multi-lingual capabilities, with Spanish highly preferred

Why arenaflex?

* We're a leading financial institution with a strong reputation for innovation and customer service

• We offer a comprehensive benefits package and competitive salary
• We're committed to career growth and development, with a clear path for advancement
• We're a fun, supportive work environment with a culture that values hard work and high achievement
• We're making a difference in the lives of our members and the community

How to Apply

If you're a motivated and passionate individual with a desire to make a difference, we want to hear from you. Apply now to join our team and start transforming financial services, one member at a time. Apply to this Job

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job