Immediate Hiring: Customer Care Representative at arenaflex
Are you passionate about delivering exceptional customer experiences and building long-lasting relationships? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking a highly motivated and customer-focused Customer Care Representative to join our team. As a key member of our customer service team, you will play a vital role in providing top-notch support to our valued customers, ensuring their needs are met, and exceeding their expectations.
About arenaflex
arenaflex is a world-class organization that prides itself on being a trusted partner to many of the world's leading brands across diverse industries. We are committed to delivering exceptional service, building strong relationships, and driving growth through innovation and excellence. Our team is passionate about making a difference where our customers live and work, and we are excited to welcome like-minded individuals to join our journey.
Responsibilities
As a Customer Care Representative at arenaflex, you will be responsible for:
- Handling inbound and outbound contacts via an omnichannel approach to solve customer needs and retain customers
- Providing a high-quality service experience by answering routine inquiries and resolving problems that may require deviation from standard operating procedures
- Handling customer correspondence for service, scheduling, and billing inquiries
- Offering creative Home Inspection leads to qualifying customers
- Cultivating and maintaining on-going customer relationships
- Using computerized systems for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
- Communicating with branch personnel to resolve service and scheduling issues
- Initiating outbound customer service calls for various campaigns
- Handling incoming calls from technicians to provide support
Requirements
To succeed in this role, you will need:
- High School Diploma or GED
- 1-2 years of customer service experience preferred
- Ability to use a personal computer
- Basic knowledge of Microsoft Word, Excel, and Windows
- Ability to type 25 wpm preferred
- Successfully meet pre-employment background screen
Why Choose arenaflex?
A career with arenaflex is a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance and loves to promote from within. We offer competitive pay on a bi-weekly pay schedule (weekly in NY & CT) and many of our roles offer performance incentives. Below, you'll find information about some of what arenaflex has to offer:
- Professional and Personal Growth: Multiple avenues to grow your career, training and development programs available, tuition reimbursement benefits (for FT Colleagues)
- Health and Wellness: Health benefits including Medical, Dental, Vision, and Life Insurance with no waiting period, full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- Savings and Retirement: 401(k) retirement plan with highly-competitive company-matching contributions, holiday savings club, and more
- Work-Life Balance: Vacation days & sick days, company-paid holidays & floating holidays, a company mindset that prioritizes health, safety, and flexibility
What Our Colleagues Say
Want to hear what it's like to be on our team? Check us out on Glassdoor! Glassdoor - arenaflex
Equal Opportunity Employer
arenaflex is a Drug-Free Workplace and an equal opportunity employer with a commitment to equality in every aspect of employment. As we expand, we are focused on building a foundation of diverse talent and equality in all areas of our workforce. All qualified applicants receive equal consideration, regardless of race, gender, sexual orientation, religion, ethnicity, national origin, veteran status, or disability.
Apply Now
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