Experienced Part Time Customer Care Advisor – Evening Shift – Remote Work Opportunity

Join our dynamic team at arenaflex as a Part Time Customer Care Advisor-30 Hrs P/W! Based in Remote, this position puts you in a prime location for professional and personal growth. This position requires a strong and diverse skillset in relevant areas to drive success. This position comes with an attractive salary of a competitive salary.

About arenaflex

arenaflex is a rapidly growing 5-star warranty business, dedicated to providing exceptional customer care to our clients. As a leading provider of warranty solutions, we're committed to excellence in customer service, quality, and passion. Our mission is to shake up standards in the warranty industry and lead the market by example.

The Role

We're looking for an experienced Customer Care Advisor to join our team, working evenings remotely. As a key member of our customer care team, you'll be responsible for assisting customers calling from Jamaica with potential warranty claims. The details will then be passed to our expert Claims Engineers to assess. You'll often be the first voice our customers hear, so a helpful and empathetic attitude is a must!

Key Responsibilities:

* Dealing with incoming calls from customers in Jamaica

• Taking details accurately and communicating effectively with customers to ensure clarity and understanding
• Processing incoming and outgoing emails
• Some computer-based administration, including data entry and record-keeping
• Maintaining an acceptable level of product knowledge
• Providing exceptional customer service, ensuring a positive experience for our customers

Skills and Qualifications:

* Experienced in customer service, with a strong focus on communication and problem-solving

• Excellent telephone manner, engaging with customers to ensure a positive experience
• Basic knowledge of Motor Vehicle parts is preferred
• Experience of working with the Microsoft Office suite (Outlook, MS Word, MS Excel)
• A familiarity with or a knowledge of Patois (Jamaican Dialect) could prove useful
• Effective verbal and written communication skills to interact with customers
• Attention to details
• Ability to work under own supervision
• Able to take direction
• Good sense of humour essential

Working Hours:

* Winter working hours: Mon-Fri 4:30pm-10:30pm

• Summer working hours: Mon – Fri 5:30pm-11:30pm

Reporting and Support:

* You will be reporting to our Customer Care Director who is based in our Leeds office

• Our team is committed to supporting you in your role, providing guidance and training to ensure your success

Benefits:

* Competitive salary

• 25 days holiday plus Jamaican Public Holidays
• Company events
• Company pension
• Sick pay
• Work from home
• Opportunities for career growth and development

Location:

* Remote work opportunity, with the flexibility to work from home

• Based in Leeds, West Yorkshire, with access to our office and support team

Schedule:

* Monday to Friday

• Night shift

Experience:

* Microsoft Office: 3 years (required)

• Data entry: 2 years (required)
• Customer service: 3 years (required)

How to Apply:

If you believe you have what it takes to join our team, submit your application without delay. We're keen to hear from talented candidates like you. Apply To This Job Apply for this job