Experienced Seasonal Ticket & Customer Service Representative – Summer Event Support
At arenaflex, we're dedicated to creating unforgettable experiences for our customers, and we're looking for a highly motivated and customer-focused individual to join our team as a Seasonal Ticket & Customer Service Representative. If you're passionate about delivering exceptional service, working in a fast-paced environment, and traveling to exciting events, we want to hear from you.
About arenaflex
arenaflex is a leading organization in the entertainment industry, committed to showcasing live performances and nationally broadcast events that entertain millions and foster artistic expression and educational growth. Our mission is to provide a world-class experience for our customers, and we're seeking a Seasonal Ticket & Customer Service Representative to join our team.
Position Overview
As a Seasonal Ticket & Customer Service Representative, you'll travel to various locations nationwide from June through August, providing exceptional customer support at the box office and entry gates during arenaflex events. This role requires a motivated individual with strong customer service experience, ready to engage with attendees and assist with ticket sales. You'll be responsible for facilitating event walk-up sales, responding to customer inquiries, and troubleshooting mobile ticket access issues. Your primary goal will be to provide a positive and memorable experience for our customers.
Key Responsibilities
* Arrive promptly at designated box office locations to assist with preparation for ticket sales
- Facilitate event walk-up sales and respond to customer inquiries
- Assist customers in selecting the best seats within their preferred price range
- Troubleshoot mobile ticket access issues for customers
- Resolve customer conflicts with support from the On-site Ticket Office Manager
- Address customer concerns, requests, and complaints courteously and efficiently
- Maintain a positive attitude and a genuine interest in helping others
- Foster a customer-centric environment within the box office, prioritizing safety, quality, and sales promotion
- Perform additional duties as needed
Experience and Qualifications
* Previous customer service experience required; box office experience preferred
- Willingness to travel for 3-5 consecutive days
- Highly motivated self-starter with strong verbal communication skills
- Ability to work hands-on and engage with both customers and staff
- High school diploma required
Additional Information
* Seasonal position from late June through mid-August, with required training throughout the winter and spring (virtual options available)
- Candidates must pass a clear background check (cost covered by arenaflex)
- Sexual Abuse Prevention Certification Training is required (cost covered by arenaflex)
- Compensation: $250 per event (before taxes)
- Travel and hotel expenses covered by arenaflex
- Four complimentary tickets to various arenaflex-operated events
- Potential for growth to On-Site Ticket Office Manager
Why Join arenaflex?
* We offer a low-stress role with great rewards
- You'll have the opportunity to work in a fast-paced environment and travel to exciting events
- Our team is passionate about delivering exceptional service and creating unforgettable experiences for our customers
- We're committed to providing a positive and inclusive work environment
- You'll have the potential for growth and development within our organization
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you. Apply now to join our team as a Seasonal Ticket & Customer Service Representative. Apply To This Job
Equal Opportunity Employer
arenaflex is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. Apply for this job