Experienced Full Stack Customer Support Representative – Premium Client Services

Are you ready to take your career to new heights and join a dynamic team that values diversity, inclusion, and exceptional customer service? Look no further than arenaflex, a leading airline that's passionate about delivering unparalleled experiences to its customers. As a Premium Client Services Representative, you'll be the face of arenaflex, providing top-notch support to our most valued clients in a fast-paced, exciting environment.

Why You'll Love This Role

As a Premium Client Services Representative, you'll be an ambassador of arenaflex, delivering exceptional customer service, resolving complex issues, and exceeding client expectations. You'll work closely with our team to ensure seamless experiences for our clients, from check-in to departure. With a focus on innovation, you'll have the opportunity to develop new skills, expand your knowledge, and grow your career in a supportive and dynamic environment.

Key Responsibilities

* Provide premium customer service to all clients, ensuring a positive and memorable experience

• Register clients and confirm their access to clubs and lounges
• Welcome clients, offering personalized service and ensuring their needs are met
• Book and confirm flight reservations, utilizing our semi-automated business review climate (SABRE) and Qantas Smart Keypad (QIK)
• Check in premium clients for their flights, handling changes, rebooking, and identification confirmation
• Screen flights to identify boarding times, delays, or disruptions, ensuring timely assistance to clients
• Issue client tickets, drop traveler reservations, and place clients on priority lists
• Provide convenient resolution of clients' travel issues
• Contact higher levels of customer care support to address complex client issues
• Archive client issues in the traveler name record (PNR)
• Perform club enrollment or sales activities, such as Captain's Club and credit card enrollments
• Coordinate all services provided to premium status clients, including Attendant Key program and Five Star services
• Assist first-class status clients, ensuring their needs are met throughout the terminal
• Assist clients with their luggage, as needed
• Monitor or maintain the presence of clubs and lounges, ensuring a clean and welcoming environment
• Communicate with colleagues to ensure food and drinks are provided to club and lounge clients consistently
• Manage the activities of colleagues providing services, such as cooking and disinfection, to clubs and lounges
• Assist clients with technology provided in clubs and lounges
• Reserve meeting rooms (e.g., 60 minutes) for same-day travel demands
• Coordinate services for gatherings happening in meeting rooms (e.g., food for the gatherings)
• Complete open or close procedures for clubs and lounges
• Address raised client issues or concerns
• Lead alcohol stock review with drink colleague (at certain airports)
• Screen KeyStar system to coordinate proper services for clients (e.g., government officials, OneWorld, Attendant Key, Five Star) (at certain airports)

What You'll Need for Success

* Bachelor's degree

• Bilingual language skills required in certain areas
• Must satisfy FAA criminal history verifications to qualify for unescorted access badges to airport security ID display areas (SIDA), if applicable
• Must be able to obtain proper airport power and US Customs security IDs, if relevant
• Ability to exhibit exceptional customer service and client commitment in a climate of flexibility
• Capacity to work under pressure, handle multiple tasks simultaneously while providing close attention to detail and customer service
• Excellent interpersonal skills/relationship skills with ability to connect effectively with all levels of management and public contact
• Service-oriented and self-motivated with a high degree of exceptional skill
• Willingness to attend training courses in Dallas/Fort Worth, Texas
• Previous customer service experience highly preferred
• Well-groomed and professional appearance
• Strong organizational and management skills required
• Ability to work irregular and extended hours, including weekends and holidays
• Willingness to answer to manage a normal and convenient schedule

What You'll Get

* Take advantage of all that arenaflex has to offer: + Medical benefits: On the first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more. + Health programs: We want you to be your best self – that's why our health programs provide you with the right tools, resources, and support you need. + 401(k) Program: Available upon hire, and manager contributions to your 401(k) program are available after one year. + Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

• Be yourself at arenaflex

From the colleagues we recruit to the clients we serve, care and diversity are the foundation of the unique workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our clients, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and exceed the needs of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Be yourself at arenaflex. Apply!

Simple Application Process

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