Experienced Customer Care Representative Call Center – Cannabis Industry

Are you passionate about delivering exceptional customer experiences and making a difference in people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex, a leading multi-state cannabis company, as a Customer Care Representative Call Center. In this role, you will be the first point of contact for our customers, providing top-notch support and education on our cannabis-based therapeutics and services.

About arenaflex

arenaflex is a pioneering company in the cannabis industry, committed to pioneering a new paradigm of well-being for all people, everywhere. With a presence in three markets – Florida, Massachusetts, and Texas – we are constantly challenging ourselves to achieve more and push the boundaries of what is possible. Our team is passionate, driven, and dedicated to making a difference in the lives of our customers. If you share our vision and values, we encourage you to join our dynamic team.

What You Will Be Doing

As a Customer Care Representative Call Center, you will be responsible for:

• Responding to and resolving customer questions, requests, and complaints via phone, email, and chat in a timely and empathetic manner
• Serving as a patient and company advocate, educator, and ensuring patients are serviced promptly with empathy
• Demonstrating good judgment regarding the escalation of issues, which are beyond the scope and control of this position
• Maintaining knowledge of all applicable state and local laws, as well as documentation processes in accordance with the State
• Maintaining an understanding of our cannabis-based therapeutics and services provided by the Company
• Educating patients on the processes of registration, renewals, lost registration documents, etc.
• Recording specific requests, preferences, and notes concerning patient registration status using appropriate software
• Maintaining awareness of patient input and suggesting changes to improve service or product
• Maintaining patient database through entering new patients, adding, or removing membership, updating changes in information, scheduling appointments, and updating patient registration status
• Maintaining caregiver paperwork in accordance with the State, maintaining tracking in system, and communicating changes to physicians

Experience and Skills You'll Bring

To be successful in this role, you will need:

• Age 21 or over
• High School Diploma or equivalent
• Valid Government-Issued Photo ID
• Customer-focused orientation and a true desire to make every customer happy
• 1+ year Retail/Customer Service experience
• Proficient in Microsoft programs, Word, Excel, Outlook
• Ability to work quickly, prioritize tasks, and stay calm under pressure
• Comply with arenaflex's current policies and procedures and applicable state and local laws

Preferred Qualifications

* Prior dispensary experience or cannabis knowledge

• Kustomer & Amazon Web Services application knowledge
• 1+ year working in a remote phone center/call center customer care setting/inbound calls

What You Get

As a valued member of the arenaflex team, you will enjoy:

• Employee discount
• Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs
• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
• Tuition Reimbursement Programs
• Pet Insurance
• Chance to make a difference; Employee Relief Fund, community volunteerism through our arenaflex Cares program

Our Vision, Mission, & Values

Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids. Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement. Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility

Why Join arenaflex?

* Be part of a dynamic and growing company in the cannabis industry

• Make a difference in the lives of our customers and contribute to our mission
• Enjoy a competitive salary and comprehensive benefits package
• Work in a remote setting with flexibility and autonomy
• Collaborate with a talented and passionate team
• Opportunities for career growth and professional development

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and take the first step towards a rewarding new role. Apply To This Job Apply for this job