Experienced Customer Service Representative – National Campaigns Unit – FULLY REMOTE

At arenaflex, we're passionate about empowering our clients to succeed in a rapidly changing world. As a dedicated Customer Service Representative on our National Campaigns Unit team, you'll play a vital role in delivering exceptional shareholder communications for public companies. If you're a motivated and customer-focused individual with a strong skillset, we invite you to join our dynamic team and embark on a rewarding career journey.

About arenaflex

arenaflex is a leading provider of innovative solutions and services, partnering with clients to drive transformation and growth. With a global presence and a team of over 80,000 experts, we're committed to delivering exceptional results and making a positive impact. Our National Campaigns Unit is a key part of our organization, providing critical support to clients in the public company space.

Job Summary

As a Customer Service Representative on our National Campaigns Unit team, you'll be responsible for delivering exceptional shareholder communications through inbound, outbound, and email responses. You'll work closely with internal clients, including Computershare and Georgeson, to provide accurate and timely information to shareholders. Your primary goal will be to educate and inform shareholders about the importance of voting in contested proxy meetings, ensuring they make informed decisions that align with their best interests.

Key Responsibilities

* Respond to shareholder inquiries through inbound and outbound calls, as well as email responses

• Provide accurate and timely information to shareholders about contested proxy meetings and voting procedures
• Collaborate with internal clients to develop and implement effective shareholder communication strategies
• Analyze and resolve complex customer issues, ensuring high levels of customer satisfaction
• Work closely with the National Campaigns Unit team to achieve shared goals and objectives
• Participate in training and development programs to enhance your skills and knowledge

Essential Qualifications

* High School Diploma or equivalent required

• 6 months+ years of customer service, data entry, or related experience
• Good speaking voice and strong communication skills
• Ability to read and correct grammar/English speaking
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and meet deadlines

Preferred Qualifications

* Experience in a call center or customer service environment

• Familiarity with shareholder communications and proxy voting procedures
• Strong knowledge of grammar and English language rules
• Ability to work independently and as part of a team
• Strong time management and organizational skills

Equipment Requirements

* MacBook (not preferred, but must be a current operating system) or Windows (10 or 11)

• Headsets (USB headsets only, no wireless)
• Dual monitors (benefited, but not required)
• Ability to come off mute when called on and participate in chat when asked to complete a task
• Internet Speed: 50 download/ 10 upload

Work Environment and Culture

As a remote-based employee, you'll have the flexibility to work from anywhere outside of CA. Our team is passionate about delivering exceptional results and making a positive impact. We're committed to creating a supportive and inclusive work environment that fosters growth and development. If you're a motivated and customer-focused individual who is passionate about delivering exceptional results, we invite you to join our dynamic team.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• Competitive salary
• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional growth and development

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and coaching
• Online training and development courses
• Mentorship programs
• Opportunities for advancement and career growth

How to Apply

If you're a motivated and customer-focused individual with a strong skillset, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a supportive and inclusive work environment that fosters growth and development. Apply for this job