Experienced Customer Support Executive - Chinese Speaking: Join arenaflex's Global Team

At arenaflex, we're a dynamic and innovative company that's revolutionizing the way we work and interact with our customers. With a diverse team of over 2,100 employees from more than 100 nationalities, we're committed to fostering a culture of global teamwork, incredible leadership, and constant development. As a Customer Support Executive - Chinese Speaking, you'll be at the forefront of providing exceptional service to our existing clients, ensuring their needs are met, and exceeding their expectations.

Your Role at arenaflex

As a Customer Support Executive - Chinese Speaking, you'll be responsible for providing top-notch support and issue resolution to our clients across various communication channels. You'll be the face of arenaflex, ensuring that our clients receive the best possible experience. Your role will involve:

• Processing client requests and solving issues via live chat, phone call, and email, while maintaining accuracy and attention to detail.
• Escalating issues to the appropriate specialist when needed, utilizing Salesforce or Jira to track and resolve issues efficiently.
• Updating clients on their request status, ensuring transparency and clear communication.
• Verifying documents submitted by clients within specific regions on an hourly basis, maintaining accuracy and attention to detail.
• Preparing and interpreting reports and documentation as required, with a focus on detail and accuracy.
• Attending company seminars and meeting assessment targets to understand arenaflex's business functions and roles.
• Achieving quarterly KPI targets set by the CS manager, demonstrating your ability to meet and exceed expectations.
• Performing other ad-hoc tasks assigned by the manager, showcasing your flexibility and adaptability.

What Makes You a Great Fit

To succeed in this role, you'll need to possess:

• Good communication skills in English and native Chinese speaking proficiency.
• Strong client-facing and communication skills, with the ability to build rapport and resolve issues effectively.
• Troubleshooting and multitasking skills, with the ability to navigate multiple programs and prioritize tasks.
• Customer service orientation, with a focus on delivering exceptional service and exceeding client expectations.
• A Bachelor's degree in business administration or a related field.
• Self-motivation and high reliability, with the ability to work independently and as part of a team.

What We Offer Along the Way

At arenaflex, we're committed to providing a comprehensive benefits package that supports your growth and well-being. You'll enjoy:

• Competitive and attractive compensation, reflecting your value to our team.
• Extensive learning opportunities, including professional training and certifications, soft skills development, free English courses, and trading workshops.
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care.
• Generous time off, including 21 days of annual leave and paid sick leave.
• Allowance for sports club memberships or other physical exercise activities.
• Holiday flight tickets and accommodation coverage (within the yearly limit).
• Meal and transportation allowance.
• Education allowance for your children's school and kindergarten fees.
• Outstanding team-building experiences and corporate parties.

Your Journey After Applying

If you're interested in joining our team, here's what you can expect:

• An interview with the Talent Acquisition team (up to 40 minutes).
• An English test (up to 30 minutes).
• A written assessment (1 day).
• An interview with the trainer (15 minutes).
• A final interview (1 hour).

Sounds Like You? Apply

If you're passionate about delivering exceptional customer service and are fluent in Chinese, we'd love to hear from you. Apply now to join arenaflex's global team and embark on an exciting journey of growth and development.

Important Note

Please note that we occasionally amend or withdraw job postings and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you're advised to read our data protection policy, which describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to arenaflex/arenaflex Group companies around the world. arenaflex Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with arenaflex. Anyone who demands such a fee is not an authorized arenaflex representative and you're strongly advised to refuse any such demand.

At arenaflex, We're an Equal Opportunity Employer

We welcome individuals from diverse backgrounds and are committed to creating an inclusive environment where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity, or disability, we invite you to join our team. As an international fintech company, we celebrate the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce. Apply for this job