Team Lead - Legal Intake (Remote, Night Shift)

We’re hiring a Team Leader to manage and mentor our Legal Intake Specialists. In this role, you will lead a team responsible for guiding prospective clients through the legal intake process and improving engagement and case conversion. As a Team Leader, you will ensure high performance through coaching, performance tracking, and continuous process improvement—supporting LegalMatch’s mission of making legal help accessible.

Responsibilities

• Lead and support a team of Legal Intake Specialists to meet team goals.
• Monitor call metrics, conversions, and quality to drive performance.
• Coach team members through regular feedback, QA reviews, and training.
• Step in on escalated cases or client issues when needed.
• Ensure accurate documentation and use of CRM systems.
• Drive operational discipline—ensuring reports, blockers, and shifts are managed well.
• Collaborate with cross-functional teams to optimize intake processes.
• Identify gaps or blockers and recommend improvements.
• Maintain a positive, goal-driven team culture.

Requirements

• At least 2 years of experience in team leadership or supervisory roles.
• At least 1 year of experience in handling inbound and outbound calls.
• Proven background in legal intake, customer service, or client success.
• Strong ability to coach, motivate, and manage performance.
• Familiarity with CRM systems, QA tools, and call monitoring.
• Excellent communication and conflict resolution skills.

At LegalMatch Philippines, we offer a dynamic and innovative environment where you can grow and make a real impact in legal tech. Join our team, collaborate with passionate individuals, and take the next step in your career. Apply today!