Bilingual Florida-Based Helpline Counselor
Bilingual Full-Time Helpline Counselor (Remote, Florida residents only)
Industry: Essential community services
Location: Fully remote in the state of Florida
Schedule: Full time, 40-hour permanent schedule to be determined; training schedule Monday - Friday from 9:00am - 5:00pm beginning in May/June 2026
Compensation: $45,000 annual salary, plus generous benefits package (see below)
Summary of Mandatory Qualifications
- Must be a Florida resident living within the state
- Must be bilingual in either Spanish or Creole
- Be available remotely from 9:00am to 5:00pm Monday-Friday for six (6) weeks of initial training to begin in May/June 2026
- Have at minimum an associate's degree from an accredited university
- Have four (4) years of combined education and relevant work experience (see below)
- Ability and interest in de-escalating callers experiencing crisis
- Ability to pass a level two (2) DCF background screening and a drug test
Full Job Description
About us: 211 Broward is a free, anonymous, 24-hour helpline offering listening support, information, referral, and crisis services. We provide every caller with a place to turn to when they need answers to life’s challenges--big or small--by connecting them with nearly 3,800 programs and services that are available in their area. We are a fast-paced crisis, information, and referral virtual call center that fills a critical need in the communities we serve.
About this position: We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include performing crisis/suicide intervention services, basic needs/safety assessments, and providing information, community service referrals, and supportive listening over phone or virtual chat.
We think the ideal candidate is someone who:
- Is willing and able to learn our approach to crisis counseling through training and experience
- Has demonstrated the ability to conduct self-care
- Shows compassion, empathy, and respect to people from different cultures and backgrounds
- Prefers to work autonomously once adequately trained
- Is motivated to grow and learn in the position through training and coaching
- Is passionate about assisting others and has a background in service
- Is technologically savvy and able to take notes while talking or listening
If this describes you, please read on!
Requirements
To be considered for this position, you must:
- Be a Florida resident residing within the state
- Be completely bilingual in either Spanish or Creole (you will be assessed for fluency)
- Have a secure, quiet, and confidential workspace with reliable internet
- Be free from caregiver responsibilities during work hours
- Be able to pass a level two (2) DCF background check and drug test prior to employment
- Meet or exceed our education requirement:
- A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care OR
- An associate's degree plus two (2)+ years of experience in suicide/crisis intervention
- Have a minimum typing speed of 30 WPM
- Be comfortable with a phone and virtual chat-based work environment
- Be available remotely from 9:00am to 5:00pm (Eastern time) Monday-Friday for six (6) weeks of initial training to begin in May/June 2026 (hours will change to your permanent schedule once training is complete)
Benefits
We know satisfied employees are key to a thriving business. That is why we are pleased to offer:
- Full-time employment at an annual rate of $45,000
- 100% employer-paid individual health, vision, dental, life, and short-term disability insurances (coverage begins after 60 days of employment)
- Dependent health, vision, and dental plans available for purchase
- 403(b) retirement plan with potential for variable annual employer contribution
- Paid Time Off (PTO) available after three (3) FT working months (accrues at a rate of 8.00 hours per pay period, up to 16 days per year)
- Sick Leave available with the first pay period (accrues at a rate of 1.85 hours per pay period, up to 6 days per year)
- Nine (9) paid holidays throughout the year
- 100% paid six (6) week upfront training, plus future opportunities for employer-sponsored certifications
- Work supplies such as company laptop, mouse, headset, paper, and pens
Our Commitment to Inclusion
We are committed to building a workplace that reflects the communities we serve. We value a broad range of perspectives, experiences, and skills, and believe they strengthen our organization and our impact. We encourage all qualified candidates to consider how their background aligns with this opportunity.