Dealership Services Specialist
Company
At Kem Krest, we are more than a supply chain solutions provider—we are a trusted partner to some of the world’s leading automotive, heavy-duty, and powersports OEMs. As a certified minority-owned business, we deliver customized services in packaging, logistics, and compliance with a focus on innovation, quality, and customer success.
With a global network, high-touch service, and a relentless commitment to quality, Kem Krest is the go-to partner for companies seeking to streamline operations, reduce costs, and accelerate growth. Join us and be part of a team that’s passionate about making supply chains smarter, and partnerships stronger.
Opportunity
We are seeking a dedicated and skilled Dealership Services Specialist to join our customer service team. This role is critical in delivering exceptional service and support to our clients and partners.
Key Responsibilities
- Accurately enter, update, and manage customer orders in ERP systems
- Provide timely order tracking and proactive communication to customers
- Resolve order-related issues and escalate complex cases as needed
- Collaborate with internal teams to troubleshoot EDI and tracking problems
- Support upselling, cross-selling, and outbound promotional calls
- Track customer feedback and share insights with leadership
- Maintain strong, professional relationships with customers
- Use CRM tools to document interactions and follow up on open issues
Your Contributions
- 1–3 years of experience in order entry, customer service, or related field
- Strong communication and problem-solving skills
- Familiarity with ERP and CRM systems (e.g., SAP, Salesforce)
- Ability to work independently and as part of a team
- Detail-oriented with a focus on accuracy and efficiency
- Comfortable with data tracking and basic analytics
Why Kem Krest?
- Competitive Pay
- Bonus Availability
- Health Benefits
- Free On-site Clinics & Prescriptions
- 401K Match
- Tuition Reimbursement
- Paid Time Off, Sick Pay & Holiday
- Parental Leave
- Supplier Discounts