Claim Representative Trainee - Auto Physical Damage (Hybrid - Canton, MA)
Intact Insurance Specialty Solutions is dedicated to helping people and businesses prosper through customized insurance solutions. The Claim Representative Trainee will participate in a 12-month training program to develop skills in investigating and resolving auto physical damage claims under supervision.
Responsibilities
- Makes timely and appropriate contacts and completes appropriate level of investigation to make determination of coverage, liability and damages for routine claims
- Determines exposure, establishes adequate initial reserves and makes timely adjustments within authority level, as required
- Within authority level, assigns and directs activities of internal and external resources as required; including independent adjusters and appraisers
- Identifies questionable claims and consults with SIU for further direction as appropriate
- Under close supervision, may determine settlement value of the loss and negotiate proper settlement of claims within authority
- Provides recommendations for settlement and disposition of claims exceeding authority level
- May utilize liability tools
- Documents clearly and concisely all relevant activity on assigned files and makes recommendations for additional activity as appropriate
- As this is a developmental role, completes required learning programs and on the job training as needed
- Depending on the case load and business, may be working toward getting state approved license or certificate
- Anticipates and meets all customer needs (internal and external)
Skills
- Bachelor's degree preferred, with some business or insurance background
- 0 - 1 years of claims experience
- Must be able to obtain an adjuster license no later than October 1, 2026, with dedicated training and study time provided
Benefits
- Comprehensive medical, dental and vision insurance with no waiting period
- Competitive paid time off programs
- 401(k) savings and annual contributions of up to 12% of annual salary
- Mental health support programs
- Life and disability insurance
- Paid parental leave
- A variety of additional voluntary benefits
Company Overview