Customer Support Specialist - Pharmacy Team - Verity Solutions - Hybrid

Cigna Healthcare is seeking a Customer Support Specialist for their Pharmacy Team at Verity Solutions. This role involves supporting pharmacy partners and account managers by ensuring responsive service, data accuracy, and operational excellence.

Responsibilities

• Support account managers and pharmacy partners by responding to customer inquiries and delivering timely, accurate service
• Coordinate and document system access requests, collaborating with Legal and internal teams as needed
• Create, update, and manage user profiles within Verity’s software, including access troubleshooting and password resets
• Monitor data flow and system performance, proactively identifying anomalies and coordinating resolution plans
• Execute customer setting updates within Verity’s platform as part of large‑scale initiatives or assigned projects
• Prepare and deliver ad hoc reports to support customer meetings and presentations
• Maintain and update internal documentation and wiki pages to reflect current processes and best practices
• Manage and prioritize requests from multiple stakeholders, using judgment to escalate issues when appropriate
• Adapt support approaches to meet the unique needs of different account management groups
• Utilize a variety of tools including Jira, Confluence, Asana, Salesforce, and SharePoint to complete work efficiently
• Leverage training resources to continuously build platform knowledge and identify development opportunities
• Capture customer feedback to surface actionable insights that support product and service improvements
• Model Verity Solutions’ values through positive, professional interactions with internal and external partners

Skills

• Minimum 1 year of experience in customer support, technical support, or SaaS account support roles
• Strong interpersonal skills with a customer‑focused, empathetic approach to problem resolution
• Excellent written and verbal communication skills, including the ability to remain calm in high‑pressure situations
• Demonstrated ability to analyze data issues and troubleshoot software‑related problems
• Proficiency with Microsoft Office tools, especially Excel
• Ability to manage multiple priorities and details in a fast‑paced, delivery‑focused environment
• Strong organizational skills and sound judgment when escalating issues
• Bachelor's degree in Business or a related field (preferred, not required)
• Experience using CRM tools such as Salesforce
• Familiarity with Jira, Confluence, Asana, or similar project management platforms
• Experience working in a hospital, pharmacy, or healthcare environment
• Demonstrated passion for customer service and proactive problem‑solving

Benefits

• Medical
• Vision
• Dental
• Well-being and behavioral health programs
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year
• Paid holidays

Company Overview

Company H1B Sponsorship