Call Center Specialist
Advia Credit Union is a fast-growing Credit Union serving almost 200,000 members with assets over $3 Billion. The Call Center Specialist will provide outstanding service and support to members, answering questions, servicing accounts, and recommending products to meet their financial needs.
Responsibilities
- Provide outstanding service and support to our members and your fellow Advians
- Answer member’s questions, service their accounts, and recommend products and services that will best fit their financial needs
- Receive incoming calls and offer solutions whether that be a product, service or resource that the caller requires (or could benefit from) while creating an exceptional experience
Skills
- A willingness to learn and desire to be coached
- Strong communication skills
- Ability to ask questions for clarification
- Patience
- A team centered mentality
- A passion for helping people
- Customer service experience is strongly preferred, but we can teach this too!
- Proficiency testing is required, with a specific need for Spanish language proficiency
Benefits
- Medical, dental, and vision insurance to keep you and your family healthy.
- 401(k) with company match, life insurance, and disability coverage.
- Generous paid time off (PTO), paid holidays, and paid parental leave.
- Learning and development programs, plus tuition reimbursement to support your career journey.
- Free Telemedicine
- Employee Assistance Program (EAP)
- Wellness initiatives
- Paid Community Action Volunteer Hours
- Parental Leave and Tuition Reimbursement are available after one year of service.
Company Overview