[Remote] Implementation Specialist
Note: The job is a remote job and is open to candidates in USA. Paubox is a remote-first B2B startup focused on HIPAA compliant communication solutions for healthcare. The Implementation Specialist will assist in onboarding new customers by managing email routing and DNS updates, ensuring a smooth transition to Paubox's products.
Responsibilities
- Onboarding new customers of all sizes, on all Paubox products
- Ensuring successful onboarding of new Paubox customers by defining and delivering on success metrics
- Supporting customers through the implementation period via email and zoom
- Working with Sales and Customer Success Managers to ensure smooth handoffs and handling of our customers
- Delivering an A+ customer experience all day, every day
Skills
- Bachelor's degree or equivalent experience
- Previous onboarding, implementation, or support experience
- Natural ability to connect with customers and understand their priorities and issues
- Exceptional communication skills
- Experience with email routing and DNS management
- Team player! We work together
- Customer-centric, collaborative, responsive, and positive
- Ability to work and thrive remotely
- Experience working in a fast-paced startup environment
- Experience working in the healthcare or other regulated industry
- Familiarity with Hubspot
Benefits
- Cigna or Kaiser Permanente healthcare coverage (location dependent)
- Dental and vision insurance through Principal
- 401(k) retirement account
- Sick and vacation time totalling 28 days per year
- 8 paid annual holidays
- Stock option grants
- Company-provided Macbook
- $500 quarterly stipend for professional development
Company Overview