Experienced Order Processing Information/ Data Entry Specialist – Customer Service Support

At arenaflex, we're on a mission to revolutionize the way we work and live. As a leading innovator in our industry, we're constantly pushing the boundaries of what's possible. We're now seeking an experienced Order Processing Information/ Data Entry Specialist to join our dynamic team. If you're a highly motivated and detail-oriented individual with a passion for delivering exceptional customer service, we want to hear from you!

About arenaflex

arenaflex is a forward-thinking organization that's dedicated to providing cutting-edge solutions to our customers. We're a team of passionate professionals who are committed to making a positive impact in our industry. Our company culture is built on the principles of collaboration, innovation, and customer satisfaction. We're proud to offer a dynamic and inclusive work environment that fosters growth, learning, and success.

Job Summary

As an Order Processing Information/ Data Entry Specialist at arenaflex, you'll play a critical role in supporting our customer service team. You'll be responsible for processing orders, managing customer requests, and ensuring seamless communication with internal and external stakeholders. If you're a highly organized and efficient individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.

• Process orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
• Coordinate and perform activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
• Receive customer requests and prepare documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
• Update databases with status of returned materials issues and accounts for returns inventory.
• Record and report the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
• Ensure service information is accessible by sorting and filing documents/forms.
• Handle requests for additional company materials.
• Maintain records of returns, schedule changes, product enhancements or changes, and product pricing, and resolve return credit problems.
• Coordinate and perform activities associated with the transfer of consigned material.
• Coordinate and perform activities associated with order tracking and customs clearance by working with transportation carriers and brokers.

Essential Qualifications

* Direct customer support experience, including administrative experience.

• Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
• Proficient in utilizing business tools such as: email, Microsoft Word, Excel, and PowerPoint.
• Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
• Typical Education and Experience: Associate degree or equivalent. 1-3 years of related experience.

Preferred Qualifications

* Experience working in a fast-paced customer service environment.

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a team environment and adapt to changing priorities.
• Proficiency in multiple software applications, including CRM systems.

Benefits

* 401(k) plan with company matching.

• Paid Time Off (PTO).
• Sick Time.
• Comprehensive health insurance package, including medical, dental, and vision coverage.
• Short-term disability insurance.
• Opportunities for professional growth and development.

What We Offer

At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:

• Competitive salary and bonuses.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Comprehensive health insurance package.
• Paid Time Off (PTO) and sick time.
• 401(k) plan with company matching.
• Short-term disability insurance.

How to Apply

If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. If you require accommodations during the application or interview process, please let us know. Apply for this job