Experienced Customer Service Representative – Remote Benefits Administration Services

Join arenaflex, a leading provider of innovative benefits administration services, and embark on a rewarding career as a Remote Customer Service Representative. We're seeking highly motivated and empathetic individuals to join our team, providing exceptional customer service to our valued clients. If you're passionate about delivering comprehensive solutions and have a natural flair for customer service, we'd love to hear from you.

About arenaflex

arenaflex is a dynamic organization that's revolutionizing the way benefits administration services are delivered. Our team is dedicated to providing personalized support to our clients, ensuring they receive the best possible experience. As a Remote Customer Service Representative, you'll be an integral part of our Benefits Administration Services team, working closely with clients to resolve their queries and concerns.

Key Responsibilities

As a Remote Customer Service Representative, your primary responsibilities will include:

• Providing one-to-one inbound telephone contact with clients, addressing their inquiries and concerns regarding their pensions and other financial benefits
• Accurately documenting enrollment requests, status changes, complaints, and grievances
• Entering application and enrollment information into our web-based computer system for clients as needed
• Maintaining technical and program policy proficiency within client rules/guidelines and other related program policies
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements

Benefits of this Role

* Competitive hourly pay rate of $16.00 per hour after training (bi-weekly pay)

• Paid training program with equipment provided
• Full-time schedule (40 hours a week)
• Career growth opportunities
• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Full benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Training Schedule

Our paid training program will teach you all the skills needed to become successful in your role. The training schedule is as follows:

• Monday-Friday, 8:00 am-5:00 pm, for 12 weeks
• After training, you'll work an 8-hour shift between 8:00 AM-10:00 PM EST, Monday-Friday

Requirements

To be successful in this role, you should meet the following requirements:

• High School Diploma/GED
• Must be 18 years of age
• Ability to successfully pass a criminal background check
• Previous customer service and/or call center experience
• Proficiency with MS Office and keyboarding
• Ability to establish and maintain effective working relationships with clients, applicants, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• Experience working with healthcare and employer benefits is highly preferred
• Ability to successfully complete paid training

States Not Applicable for this Position

* AK, CA, HI, MA, IL, MT, NY

• Metro Areas: MN- Minneapolis, IL, NY - NYC
• OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met

Pay Transparency Laws

In some locations, pay transparency laws require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors, including location, experience, and performance. In addition to base pay, this position may be eligible for a bonus or incentive.

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in investing in our employees' growth and development, providing opportunities for career advancement, and fostering a culture of innovation and collaboration. If you're passionate about delivering exceptional customer service and have a natural flair for problem-solving, we'd love to hear from you.

Apply Now

If you believe you have what it takes to join our team, submit your application without delay. We're keen to hear from talented candidates like you. Apply To This Job Apply for this job