Experienced Social Media Chat Support Specialist – Customer Experience and Engagement
At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented Social Media Chat Support Specialist to join our team. As a key member of our customer experience team, you'll be responsible for providing exceptional support to our customers through various social media platforms, ensuring their queries are resolved promptly and professionally.
About arenaflex
arenaflex is a dynamic and innovative company that's passionate about creating a positive impact on the lives of our customers. We're a Great Places to Work company, recognized for our commitment to fostering a culture of teamwork, inclusivity, and employee well-being. Our team is dedicated to making a difference, and we're looking for like-minded individuals to join us on this journey.
Our Core Values
At arenaflex, we live by three core values that guide everything we do:
- TEAM FIRST: We believe that when we take care of our team, the love and care will radiate out to our customers.
- MAGIC NEVER STOPS: We're committed to keeping the magic and fun alive in everything we do, whether it's for our customers or our team members.
- EMBRACE CHANGE: We're a fast-growing company, and we thrive in an environment where change is constant. We're looking for individuals who are agile, adaptable, and excited about the opportunities that come with growth.
Role and Responsibilities
As our ideal candidate, you'll be responsible for:
- Responding to customer inquiries and comments across all social media platforms, ensuring prompt and professional resolution.
- Developing a thorough understanding of our products and services to provide accurate and helpful information to customers.
- Maintaining records of customer interactions, including inquiry details, complaints, or comments.
- Attending and participating in department and/or company meetings to stay informed about company updates and initiatives.
- Collaborating with our social media team to ensure seamless communication and support across all channels.
Requirements
To succeed in this role, you'll need:
- A minimum of 1 year of social media client support experience or a similar role.
- Previous experience with CRM and social media management software, with Agora experience being a plus.
- Intermediate technical skills, including proficiency in Windows/Mac, Office Suite, and CRM software.
- A reliable computer with fast internet access (this is a remote position).
- Excellent communication skills, both written and verbal.
- A high attention to detail and organized approach to work.
- Resourcefulness and diligence in research.
- Flexibility in working with coworkers and taking constructive criticism to achieve company goals.
- High emotional intelligence and a customer-centric mindset.
Benefits and Perks
As a member of our team, you'll enjoy:
- FREE medical, dental, vision, and life insurance.
- FREE employee assistance program.
- 401k with company match, short and long-term disability, accident, and critical illness insurance.
- Pet insurance (because they're family too!).
- Legal plan and identity protection plan.
- Quarterly cruise/cash giveaways for team members.
- 10 days PTO (starting from the first day).
- Paid holidays (with no waiting period).
- Competitive pay.
- Fast growth opportunities.
- Generous 100% employee discount + employee discount program.
- We've donated over $2 million to children's charities, and we're just getting started!
Why Join arenaflex?
At arenaflex, we're passionate about creating a positive impact on the lives of our customers and our team members. We're a dynamic and innovative company that's committed to fostering a culture of teamwork, inclusivity, and employee well-being. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we'd love to hear from you.
How to Apply
Don't hesitate to apply! We value a great attitude and a willingness to learn above all. Submit your application today, and let's start this exciting journey together! Apply To This Job Apply for this job