Experienced Customer Order Specialist – CAR-T Treatment Logistics

At arenaflex, we're dedicated to providing exceptional customer service and support to our clients in the rapidly evolving field of cell therapy. As a Customer Order Specialist, you'll play a vital role in ensuring the smooth execution of CAR-T treatment orders and logistics for our certified treatment sites. If you're passionate about delivering outstanding customer experiences, possess excellent communication skills, and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions in the cell therapy industry. Our team is committed to empowering healthcare professionals and patients with cutting-edge treatments and exceptional support. As a member of our team, you'll be part of a collaborative and inclusive environment that values diversity, equity, and inclusion.

Schedule/Compensation Details

* Attractive hybrid work solution that offers the best of both worlds: 3 days a week onsite, 2 days a week remote

• Competitive pay rate: $25.75
• Must reside in or near Horsham, Pennsylvania

Why Join arenaflex?

* Medical and dental benefits

• Opportunity to gain valuable experience in the cell therapy industry
• Enjoy a positive and supportive work environment
• Paid training to ensure you have the skills and knowledge to succeed

Responsibilities

As a Customer Order Specialist, you'll be responsible for:

• Order and Case Management: Serve as the primary point of contact for a portfolio of certified treatment sites, fielding and/or responding to inquiries regarding the CAR-T treatment ordering process and all associated logistics.
• Issue Resolution: Handle order management activities independently, but also serve as an expert resource for treatment sites to resolve problems or address special needs.
• Proactive Support: Proactively work with assigned treatment sites to advise them of any concerns or issues that you discover as part of your routine monitoring of their treatment orders.
• Cross-functional collaboration: Coordinate with internal and external parties to resolve customer requests and improve operational efficiency.
• Site performance monitoring: Work with internal colleagues to monitor site performance and identify opportunities for operational improvements in the end-to-end order management journey.
• Site Education: Provide treatment sites with educational materials around the end-to-end order fulfillment process for CAR-T therapy.
• Site Certification: Assist new treatment sites with onboarding onto the ordering platform, including establishing and maintaining account information in our order management system.

Qualifications

This role might be an outstanding fit if you meet the following:

• Education: An Associate's degree with at least 2 years of experience, or a Bachelor's degree, is required.
• Work Experience: A minimum of 3+ years of work experience in the healthcare industry is required, with a mix of experiences across the following areas:

+ Manufacturing / Supply Chain + Clinical Trial Coordination / Site Management + Finance / Trade Process Planning + Customer Service / Customer Call Center + Academic or Large Treatment Site + Oncology, CAR-T, or Cell & Gene Therapy Experience

• Communication: Excellent oral and written communication skills, including the ability to manage conflict and defuse difficult situations.
• Collaboration: Effectively work in a team environment, coordinating activities and building partnerships across multiple internal/external organizations.
• Resourcefulness: Skilled in problem-solving and using personal knowledge and available resources to work through ambiguous situations.
• Accountability: Demonstrates excellent case management skills, taking ownership and being proactive to ensure customer inquiries are resolved.
• Flexibility: Can dynamically adjust priorities due to changing circumstances and operate in complex environments.

Travel Requirements

This position is based in Horsham, Pennsylvania and may require up to 10% travel to other locations for business meetings.

Get a Complete Career Fit with arenaflex

At arenaflex, we're committed to providing our employees with limitless opportunities to enrich their lives. We believe that the more inclusive we are, the better services we can provide. If you're looking to keep your career moving onward and upward, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions in the cell therapy industry. Our team is committed to empowering healthcare professionals and patients with cutting-edge treatments and exceptional support. As a member of our team, you'll be part of a collaborative and inclusive environment that values diversity, equity, and inclusion.

Equal Employment Opportunity and Affirmative Action Employer

arenaflex is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.

Apply Now!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply now to take the first step in your exciting career journey with arenaflex. Apply for this job