Experienced Customer Service Representative - Insurance and Benefits Marketing

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment and enjoy working with people from diverse backgrounds? If so, we invite you to join arenaflex, a leading insurance and benefits marketing partner to some of the largest and most iconic associations and organizations in the country. As an Experienced Customer Service Representative, you will play a vital role in providing service to our valued customers, including general service inquiries, resolving customer concerns, and educating customers on the value of existing insurance and non-insurance products. This role positions the client brand as a key component of arenaflex's customer satisfaction and retention strategy.

About arenaflex

arenaflex is a dynamic and growing organization that has been improving the lives of our client members and internal members for 66 years. Our mission is to provide innovative insurance and benefits solutions that meet the unique needs of our clients and their members. We are committed to excellence, integrity, and customer satisfaction, and we are seeking like-minded individuals to join our team.

Benefits of Working at arenaflex

* Competitive salary and benefits package

• Comprehensive health benefits, including medical, dental, and vision
• 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income
• Prefunded optional FSA
• 100% covered Life Insurance, Accidental Death and Dismemberment Insurance, Short Term/Long Term Disability, and a $250 Wellness Benefit
• 10 days of vacation your first year, with additional days earned each year
• 13 paid and closed holidays each year
• Opportunities for career growth and professional development

Job Summary

The Experienced Customer Service Representative is responsible for providing exceptional service to our customers, including general service inquiries, resolving customer concerns, and educating customers on the value of existing insurance and non-insurance products. This role requires a high level of customer service skills, attention to detail, and the ability to work in a fast-paced and changing environment.

Key Responsibilities

* Answer incoming non-complex customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner

• Update and maintain customer billing and eligibility information in all required and appropriate areas of the administrative system
• Process and fulfill customer requests in adherence with approved and prescribed policies and procedures
• Maintain current knowledge of policies, procedures, and product changes, including active offers to members
• Share successes, customer feedback, and new ideas with team members to promote continuous improvement and an excellent customer experience
• Perform other miscellaneous functions and special projects as assigned
• Soft sales

Requirements

* High school diploma or equivalent

• Two years customer service experience, preferably in a high-volume customer call center
• Those with Claims experience may be eligible for a Level II position with the successful completion of training (as applicable)
• Knowledge of customer service principles and practices
• Good customer service skills
• Good verbal, written, and interpersonal skills
• Ability to work independently or as a team member
• Attention to detail
• Ability to work in a fast-paced and changing environment
• Ability to maintain composure in stressful situations and to manage or diffuse concerned customers
• Basic proficiency in MS Office

Work Schedule

* Monday - Friday, hours arranged with supervisor

• First 60 days will be in office for training
• Once training is complete, will work fully remote

How to Apply

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply To This Job

Why arenaflex?

arenaflex is a dynamic and growing organization that offers a competitive salary and benefits package, comprehensive health benefits, and opportunities for career growth and professional development. We are committed to excellence, integrity, and customer satisfaction, and we are seeking like-minded individuals to join our team. If you are a customer-focused individual with a passion for delivering exceptional service, we invite you to join arenaflex and be a part of our thriving team. Apply for this job